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Author Topic: can I print ACS Rel 6 CID log data ?  (Read 2663 times)

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Offline Skip555

  • Moderator
  • Location: Sarasota Fl
  • Posts: 1114
can I print ACS Rel 6 CID log data ?
« on: August 17, 2010, 03:33:26 PM »

The customer has a ACS6 and we need to be able to download and print the caller ID log . I assumed it was the SMDR records , went on site hooked my laptop up , opened hypr terminal and it only gave me a couple of days of records but when I went to ext 10 and scrolled through the caller ID log there are 100s of calls including the ones the customer needs a hard copy .

I found this in the manual
Quote
the system stores up to
45 records in its memory until they can be printed. Additional calls are not recorded
which is exactly what hyper terminal gave me

so it looks like the system stores SMDR data and Caller ID data separately

This is a one time deal , the customer (my mechanic ) had a guy dispute the visa charges after he repaired the car saying that he had no idea who my customer  was and never incurred the charges .

the Caller Id log would at least show a record of the calls


would the PC admin software show up the caller Id log ?  I don't have a copy of it but I imagine I have a disc around her somewhere if that will do it

for now I just disabled CID logging so we can keep the data from scrolling away until I see if there is any way to download it

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Skip

...Serving SW and West Central Fl since '84

Offline hbiss

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  • Location: Westchester County, NY
  • Posts: 3560
Re: can I print ACS Rel 6 CID log data ?
« Reply #1 on: August 17, 2010, 06:26:22 PM »
The PC admin application is just that. It won't show any CID or SMDR info. About all I can suggest is to take a picture of the display with the information and not let it be overwritten.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline Skip555

  • Moderator
  • Location: Sarasota Fl
  • Posts: 1114
Re: can I print ACS Rel 6 CID log data ?
« Reply #2 on: August 17, 2010, 06:39:15 PM »
thanks Hal , I did download the  admin software and I didn't see anything there ..it was just a thought  I used the software in the past but it was flaky and partner is so easy to program I just haven't bothered with it

we did take the pictures and I disabled logging so the data will stay

the customer is a good guy and has always been fair to me on repairs and I wish I could help him out here

Michael Daniel suggested contacting the telco to see if they could provide anything but the customer said he already tried that
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Skip

...Serving SW and West Central Fl since '84

Offline hbiss

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  • Location: Westchester County, NY
  • Posts: 3560
Re: can I print ACS Rel 6 CID log data ?
« Reply #3 on: August 18, 2010, 04:27:27 PM »
I would think a dated invoice with the customer's name, a description of the car with tag number and VIN would be enough to convince the CC company. If this guy never heard of the mechanic where would he have obtained that information? I really don't think any CID info is going to do anything without that.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music