Topic: CICS 6.1 issue(s)

[MooreTel]

Client has a CICS with 6.1 software and reported an issue that I've never heard of.

At 1st he claimed that he was on a line talking to his boss when he "lost" the call, then a few seconds later the next line rang.  It was the boss, who had NOT redialed, but heard DT, then ringing, then the employee answering.  Apparently this has happened a few times, from different phones, from different people & on different lines.

After talking to him a bit for info, he also tells me that line 1 will ring and if not answered after 5 or 6 rings, it goes to line 2, then 3, etc.  He proved it to me as I haven't heard of that either.  That sounds like a centrex feature, which he kinda likes as they can scan their reports and see who's goofing off & not answering the phone (It's a Dominos pizza joint).

Bottom line to me, I think it's a centrex issue.  What do you think?

[rich30529]

Odd indeed, Dave. I haven't came across that one. It would almost have to be a telco related issue if it is as you have described. I will be interested in the outcome.

[MooreTel]

The only other thing "might" be the CO line card, which I highly doubt.  I also checked the Event log which gave me two events: 247 (invalid channel related event rec'd.) & 299 as I rebooted the KSU.  Both dated for the day of my visit and their call.  247 was also listed on Apr 10th and 299 on June 21st.

I know that I didn't power down the KSU on that date and I think if I remember right, he might have called around April with the same type of complaint, so maybe event 247 is related to the problem somehow.

[bmreen]

The first Comcast cable line cut I did I told the onsite tech the order of the hunt group and he looked at me like I was dumb. So I went into detail about what they needed to do so he relayed the information to the NOC and I ended up with call waiting on the lines. So I explained it again he relayed it to the NOC again and I ended up with a no-answer hunt to service provider VM. On the third try I ended up with a no-answer hunt group. After me aboout snatching his PDA/cell phone from him and talking to the NOC tech and explaining my self very blatently to him did they finnaly get the hunt group set up. I just thought I would share my experiences with a no answer hunt group with you and let you know they are out there. 

[telemarv]

Your first report of hang up and dialing the next line I've never seen.

The second, CFNA/CFB to the next line a Centrex and Local Link Feature. (*91,*92,*93,*94 are the Bell feature codes for activating and deactivating)

The two issues might be related.

[KLD]

 :002:Seen the same thing with TWC....the floating call....at an insurance agency.  They don't know a hunt group from their a$$....or that these are business lines, not residential.  Call waiting and all this other crap only hurts a business.

My $.02.   

[Marc Haycook]

Same problem here with the cable company providing dial tone. Calls ring to line one, then if nobody answers the call goes to line two, then line three, then line four and then back to line one.

 

[curlycord]

I think it's obviously Telco related....no such thing as CFB or CFNA on lines on a Norstar/BCM.
You can prove it easily with 2 test sets before the system.

Programming issue on Telco side.

[MooreTel]

I told the client to disengage the Centrex feature, then re-engage if he wanted it a couple of weeks ago.  I'll let you know if it happens again.