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Author Topic: Auto Attendant Park and Page  (Read 2839 times)

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Offline matherton

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Auto Attendant Park and Page
« on: July 20, 2010, 09:13:08 PM »
I have a customer who uses the Auto Attendant to answer all calls incoming on analog trunks on his OS7100, which allows the caller to park and page themselves.  This currently works, but the caller must make the choice via a key press, but the customer would like it to go directly to park and page.  Is this possible with the 7100 voicemail AA?
Marty Atherton

Was a Samsung 'expert' * Panasonic * Grandstream * Ascom TeleCareIP Nurse Call
Tunnel vision to retirement

Offline Marc Haycook

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  • Location: Jefferson City, MO
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Re: Auto Attendant Park and Page
« Reply #1 on: July 21, 2010, 08:44:50 AM »
I have a couple of questions, give me a call when you get a chance.
Marc Haycook
CCNA
Sport-Touring

Offline pvj

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  • Location: Cambridge,Ontario
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Re: Auto Attendant Park and Page
« Reply #2 on: July 29, 2010, 01:55:38 PM »
Great question,can it be done?
I do have a couple of old Executone systems that do this as the calls are routed from an Auto Attendant into ACD queues.That system then has a parameter that when X number of calls are in que (can eveen be when 1 caller is in que),it can generate an automatic page.Very useful in a retail store environment

Offline Marc Haycook

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  • Location: Jefferson City, MO
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Re: Auto Attendant Park and Page
« Reply #3 on: August 03, 2010, 08:26:32 AM »
Just wondering how this turned out for you? Was the previous tech using the page feature in the extension block?
Marc Haycook
CCNA
Sport-Touring

Offline matherton

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Re: Auto Attendant Park and Page
« Reply #4 on: August 03, 2010, 09:51:28 AM »
Thats exactly what was set up.  Caller was sent to an extension port and the greeting informed the caller to use the page hold function.
Marty Atherton

Was a Samsung 'expert' * Panasonic * Grandstream * Ascom TeleCareIP Nurse Call
Tunnel vision to retirement