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Author Topic: Merlin Magix PRI  (Read 3405 times)

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Offline Sparky

  • Technician
  • Location: San Francisco Bay Area
  • Posts: 84
    • Tel the Sky Communications
Merlin Magix PRI
« on: July 19, 2010, 06:00:32 PM »
My Customer has an old Merlin Magix with a PRI attached to it.  It works fine, but now they are migrating over to a new PRI provider because its cheaper.  (Telepacific).  Today was the big day that we were going to port their lines over.  I hooked up their 100D/CSU/DSU card to the new PRI.  We tried some test calls and here is what we found:
1.   No caller I.D. digits were being sent out to the called party.
2.  Unable to make an international call out
3.  Unable to make 411, 611, or 911 calls out.

We did not complete the porting over today because of those items.  Which of these items are the fault of the new PRI provider and which of these items should I check within the Magix programming?

Thanks in advance.

Offline MnDave

  • Moderator
  • Location: Eden Prairie, MN
  • Posts: 340
Re: Merlin Magix PRI
« Reply #1 on: July 19, 2010, 08:32:27 PM »
And the new rep probably said the change would be transparent to your customer. Difficulties can arise when the new provider is using a soft switch and this may be part of the problem. Because the original PRI works, you can insist that the new provider match its requirements. As a provider, they should have all the competitors specs. That being said, some certified Merlin techs will have better suggestions than this,but I suspect that part of the issue is the provider does not have the National Subscriber Digits set correctly. If you are using Automatic Route Select, what happens if you seize a channel directly and place a call? Do you get any kind of TelCo recording? I assume all other types of dialing were ok.

Offline mdaniel

  • Moderator
  • Location: Paintsville Ky
  • Posts: 1472
    • Walker Communications, Inc.
Re: Merlin Magix PRI
« Reply #2 on: July 19, 2010, 10:11:57 PM »
See if your provider can do 5ESS custom protocol.
Authorized Avaya SMB Business Partner

Offline mongo5150

  • Moderator
  • Location: Wisconsin
  • Posts: 195
    • Just-Sayin...
Re: Merlin Magix PRI
« Reply #3 on: August 02, 2010, 10:33:04 AM »
Ask the provider what they are seeing on the International calls.  If they are seeing a second "011" coming out from us, then you need to delete the "011" in the special services table.

The rest is probably due to teh phone company not knowing the "Custom" protocol.
APSS - IP Office