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Author Topic: Nortel IP phones resetting  (Read 2590 times)

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Offline Shaun_S

  • Technician
  • Posts: 2
Nortel IP phones resetting
« on: July 19, 2010, 05:16:02 PM »
I have a customer that is running IP phones through a VPN tunnel to their BCM 400, and the phone will reset every once and a while.  All the phones a statically assigned IPs.  Has any one else ran into this problem?

Offline telemarv

  • Moderator
  • Location: Ottawa ON Canada
  • Posts: 1487
Re: Nortel IP phones resetting
« Reply #1 on: July 24, 2010, 02:51:16 PM »
Wecome Shaun,
Please elaborate on "resetting". Losing power, losing VPN connection?
Marv CCNA


If people had more manners... we'd need fewer laws.

Offline Shaun_S

  • Technician
  • Posts: 2
Re: Nortel IP phones resetting
« Reply #2 on: July 26, 2010, 03:57:40 PM »
They act as though you have just plugged them in.  They go through the start up procedure and start looking for the server.  They do find the server right away.  when we look at the logs on the sonic walls that the VPN runs through, and there is no evidence of the VPN loosing connection.  its very strange.