Topic: ACS 6 mute ?

[Skip555]

ACS 6 , euro 18 phones how do I mute ?

I assumed it would be a feature code programmed to a button but I don't see the code

I do see the MIC key works while on speaker but he needs it for the handset . can the handset be muted during a call ?

[hbiss]

No, only the speaker phone.

-Hal

[Skip555]

Thanks Hal   

the application is a poor mans service observing they have four telemarketers and a supervisor so I took privacy off the telemarketer extensions and the supervisor can barge in

 I'm thinking of getting him a extra handset and disabling the transmitter

[KENB]

skip
Have you looked at push to mute handsets,Maybe sandman would make them ?

Then supervisor could jump in if needed.

[Skip555]

thanks Ken I hadn't thought of that . Push to talk would probably be better

[hbiss]

On that note you could use a corded "one touch" headset base and your choice of corded headsets. The base has a mute button. I would think he would want to use a headset for this anyway. Keep in mind that the evesdropping (however it is done) won't go unnoticed because the line buttons on both phones will alternate red and green.

-Hal