Topic: XTS600 Modem issues

[EV607797]

We have a customer with an XTS600, using the MPBE card.  The internal modem has started answering as a fax rather than a modem.  It doesn't matter if we call it via a real copper line on a 5ESS or one of the DID numbers on their PRI.  A hard reboot of the system will restore the modem to normal operation for just one call, but it reverts to fax after that.  I know that there is no programming for the modem other than baud rate, and there are no hardware settings, so can anyone think of anything else that can be done?

[MacGyver]

Ed, you're the Vodavi overlord, so I completely defer to you on the Vodavi side of the equation, but simply looking at it from a technical perspective it sounds like a solid state component isn't resetting after the initial call as in a bad card.  If it was an external modem, or a card that was powered by a plug, it would be interesting to interrupt power to the card and not the cabinet to see if it reset the issue.

[oobie]

We had one do that.  And If memory serves me correct we had a Standalone pathfinder connected to via serial connection to the MPBE and you could log into maint and do a modem reset.  I just can't remember what the commands were. I think if you ? and enter the command to type shows up in there. 

Atleast I think I remember this happening!!  LOL