New customer for me , customer reports sometimes call is answered directly by EXT 222 , no other ringing . I couldn't find anything in programming that would affect this ,all lines where set to 4 rings and most calls are ringing and routing as programmed
I defaulted the Call pilot and rebuilt everything . Customer just called and said same thing is happening , only difference is its now my voice saying " you have reached EXT 222 Accounting " . I changed the operator extension from 200 to 206 and he says that is working ,
Customer says this has been going on, off and on since the system was installed . I think its interesting that its going to 222 again
I cant see anything in the MICS affecting it .
I think my next step is to look for a re-furbed call pilot