Ed... It's amazing to me to hear that Spectrum is the good carrier in your area. Here, they are a nightmare. Installs and service are almost impossible to schedule - communications are lost or non-existent. If you don't stay on top of them constantly, they will absolutely mess up the order. They have three departments that operate like separate entities for complex voice services (PRI and SIP trunks), internet services, and coax services (POTS lines/TV, etc). God help you if you attempt to set a customer up with services from all three departments. Again... NIGHTMARE.
I disliked them at the time, but now I miss Time Warner every day.