Topic: Incoming Ring Group Forward to Mailbox on TDE-600 with TVS-200

[EV607797]

I've set up DID number 401-9111 to ring group 5011, with two members 3080 and 3090.  Upon no answer, calls to this DID reach the main auto attendant, which is what I thought the customer wanted.

Now, they want them to go to a mailbox that is unique from the two member extensions' mailboxes.  I've tried all kinds of settings, but calls always reach the main greeting, not the mailbox.

I even went as far as to point this DID to a vacant SLT port, placed SDN buttons on both member extensions with N/A forwarding on the SLT port to voice mail.  Same result:  The caller reaches the main auto attendant menu of the TVS-200.

What am I missing here?

[MrGemini]

Ed, this is a TVS200 not a TVA?
So you set up a group mailbox in the TVS with the extension 5011. included those 2 extensions in the group?
I'll have to do some checking but I seem to recall it will only work if the members do not have
their own individual mailbox.
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W

[EV607797]

Sorry, Wayne.  Yes, it is a TVA-200 and I have established mailbox 5011 in the system.

[MrGemini]

Ed, in the TVA when you created mailbox 5011 are you certain you also assigned
extension 5011 to that mailbox?
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wayne

[EV607797]

BINGO!  That was it, Wayne.  I did not have an extension associated with the mailbox.  I don't know how I missed it.  Many thanks for your help!

[MrGemini]

Your very welcome!