Topic: OS7400+SVMI-20E Call Recording

[gregklaus]

I'm a software engineer overseeing our OS7400 (v4.92). Management is asking about 100% call recording for inbound and outbound calls.

Any recommendations?

Thanks!

[CMDL_GUY]

I've used PABXSOFT in the past;

http://pabxsoft.com/eng/index.htm

It will run for 14 days as a full featured demo so you can try before you buy.

[phoneman]

PABXSOFT is a Call REPORTING software.  Call accounting.

[CMDL_GUY]

PABXSOFT is a Call REPORTING software.  Call accounting.

You make an excellent point! 

After re-reading the OP, I think He may be wanting to record the call itself not the SMDR!

The Samsung voicemail has the ability but not the capacity for any volume.

[matherton]

Since your trunks are PRI, I would recommend a PRI channel recorder instead of trying to find one that will record the digital phones. 

https://www.versadial.com/record-call-t1-e1-isdn-pri-lines/

http://www2.vconsole.com/PRI-Call-Recording-Appliance-p-101.html

Ultimately, the Samsung doesnt have an effective call recording suite that can record every call and manage that recording easily.  The SVMI20 can record calls with a CR key activated by a user.  SVMI Ports can also be locked to record everything on a device but it sits idle waiting for that device to be used.  Once recordings are made they can only be emailed out; not to mention size limitations for both the SVMI and email.  You can have only 1 SVMI in a 7xxx system, and with a maximum port count of 20...  Passive external recording is really your only option.

If you're looking to set up something that you develop, install and manage, this might be a resource you find useful.  I've picked out a few items from here in the past and found useful when trying to figure out what direction to go in.

https://www.voip-info.org/wiki/view/PBX+Call+Recording

[gregklaus]

Thank you all for your insight on this!

I've contacted a few companies including (Not listing them all):
VersaDial
OnviSource
USB Call Record / irl-recording.com
CallCabinet

I will update this thread concerning how we proceed and the outcome / review of the product we choose.