Anyone familiar with the Call Pilot APP Builder ?
Had a CP disk drive crap out.
Cust has no backup - so starting over.
Building the Auto Attendant - I was working with support.
The normal Press 1 for this, Press 2 for that, Press 3 for something else.
Support said that since there are extension numbers that begin with 1xxx, 2xxx and 8xxx then we can't use press 1,2 or 8.
Have to start with Press 3, 4, 5, 6, 7.
That does not sound right. I do not remember having to NOT use a digit just because an extension start with that number.
He said for "dial the extension at any time" those are dial thru's and 1,2,8 have to be dial-thru's.
I finally convinced him to use, "If you know the ext # dial 9 plus ext#" At least now we can use 1,2,3,4,5,6,7,8 for options.
Is there a way to use all digits for options AND dial your extension at any time without having to dial 9 first?
I did test it and if I try to dial an ext like 2345 it goes to the ext for option 2.
In other words it does the 2 and ignores the 345.
The Norstar Flash and Call Pilot work just fine.
I do not know the 201i that much.
Support says he has done programming for xx years, and this is how it has to be programmed.
I cannot believe that if a site has ext starting with 2,3, or 4 now eliminates those digits as options for AA.
Appreciate any info for the APP builder to do this.
Thanks
