Topic: Dying Call Pilot 100

[matherton]

I have a customer with a CICS and CP100, where the Call Pilot has started becoming flakey, its getting worse as time goes on.  We've tried rebooting both the ksu and the cp.  The Power supply is not overly hot (i thought it might need to be replaced).

So what is the procedure in migrating the licenses from the dying CP100 to a replacement?  I have downloaded the current licenses from KRS, but of course they are for the ESN of the dying unit.  What is the process to migrate the keys to the new hardware ESN?

Customer only bought additional mailboxes less than a year ago, and was hoping to get  a couple more years out of it before migrating to something else.

[NTlayoff]

Before thinking about replacing the CP, do the simple tests first.  ( you may have already - I don't know )

Check the power supply output voltage label - does it say 8v or 9v.
Or check the number of prongs - does the power cable have 3 prongs or just two.

If it is 3 prongs or 9v  Replace the power supply.

If it is the CP, The Nortel partner who sold the original unit can sell you another unit and should be able to have the Key Codes transferred to the new unit through Nortel, and of course they will have to return the bad unit to do this ( in xx days )