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Author Topic: Verizon this or Verizon that.  (Read 2425 times)

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Online EV607797

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  • Location: Fayetteville, NC
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Verizon this or Verizon that.
« on: September 26, 2015, 10:09:42 PM »
New circuit installed between two sites has been bouncing in and out for about a week.  Nothing fancy, just a plain old T1 pipe to a facility about a half-mile down the road.  The trouble was initially reported on Wednesday.

Since when does a point to point circuit have a WAN IP address, and more importantly, why should the provider be asking the customer for this information?

Here's Verizon's latest response to the customer regarding the trouble report:

"Verizon    
   
Status Notification

Verizon ticket status updated on September 26, 2015 17:18:18 GMT.

Ticket #: 2015092126209
Customer Ticket # or Description:
For Service ID: 3019659206

Hi Fred,

We could not find any records for circuit ID 36HCGA103650-MD. This information was provided by Ed Vaughn. Could you please provide me the WAN IP of the circuit instead?

Thank you,

Marvin - Verizon IP-Repair Center Ops Engineer
Customer Time until 2015-09-30 13:00:00 GMT.

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Ed Vaughn

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Offline MacGyver

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  • Location: Dallas, Texas
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Re: Verizon this or Verizon that.
« Reply #1 on: September 26, 2015, 11:21:13 PM »
Ed, MBSWWYPBX.  :011:
-I'm only here because my flux capacitor is broken.

Online hitechcomm

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Re: Verizon this or Verizon that.
« Reply #2 on: September 27, 2015, 10:02:47 AM »
What he said.