Topic: SVMI delayed messages

[matherton]

I've done a search for delayed messages and I cant find anything pertaining in here so I'm posting it - hopefully someone remembers this.
I've got a customer with a 7200S on 4.70s/w and a few extensions are experiencing messages that are delayed - or don't show up for days.  It was set up to pull time off NTP, and perhaps this was a mistake. 
I remember the SVMI-4e doing this quite a few years back but i dont remember it happening on the 7100/7200s.
Anyone else remember this?
Thanks, happy new year and all the best in 2015

[CMDL_GUY]

I had the problem also, and here's the thread;
http://www.myphonetechs.com/index.php?topic=4762.0

This site is also running SPNET but that wasn't the issue.  This started when the system was in for about 6 months. Defaulting and reprogramming did nothing to resolve the issue. I upgraded from 4.6X to 4.7X and again reprogrammed the voicemail manually. It's been fine for about a year now.

[CMDL_GUY]

I have another site that had the delayed messages from day one of installation.  Oddly enough, it cleared when I changed the settings to detect dial tone on an abandoned call because the C.O. was not sending a signal.  I don't know why, it has nothing to do with it, but it did clear.  This was also a version 4.70. 

[matherton]

I'm on site investigating as I type this.  The set showed it has a message - confirmed the button flashing was a VMMSG key, the lamp on the display was also flashing and the display showed '1 new message'.  Logged in to OSDM and the mailbox showed no new and no saved messages.  So I pressed his flashing voicemail key and the voicemail said "you have no new messages" - and the lamp cleared.  This happens a couple times a month.

This site also has SPNET, but i've not set up any message forwarding between systems - only extensions for users to dial the far end and let the far end handle the voicemail for that system's user. 

I also noticed there was programming in MMC 505 (administration not tech programming) for NTP with PST time zone settings, but in the voicemail under system parameters, the time was set for GMT.  So i'm wondering now if that caused the voicemail to mis-tag the message with the wrong time envelope.  I've made them the same and will see if it happens again for delayed message.

I should schedule to upgrade the software to 4.80 as well and see if that clears the voicemail indication issue.