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Author Topic: OfficeServ 7200s and UCD with a CS button  (Read 2956 times)

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Offline Ironhedz

  • Technician
  • Location: Jacksonville, FL
  • Posts: 114
OfficeServ 7200s and UCD with a CS button
« on: July 18, 2014, 07:35:59 AM »
Have a customer setup with UCD. Every member that is part of the group also has a CS button for that group on their phone. The CS button will light up based on the amount of calls in the Queue. The threshold is 1 call for a red light and 3 calls for a orange light. The issue is that the button will intermittently flash (showing that there is a call in Queue) and will not go out. The only solution I can find is to reboot the system. There is never a call in Queue when this happens, no one on the PRI. Software is V4.70

Has anyone else ran into this..........

Offline matherton

  • Moderator
  • Location: Canada : British Columbia : Surrey
  • Posts: 514
    • Houle
Re: OfficeServ 7200s and UCD with a CS button
« Reply #1 on: July 30, 2014, 03:53:17 PM »
Only customer I have with PRI and UCD with CS buttons was just upgraded, 7400 - from 4.46D to 4.75 over the weekend.  So we should know pretty quickly if we start seeing this issue.  Will let you know if we see it on 4.75
Marty Atherton

Was a Samsung 'expert' * Panasonic * Grandstream * Ascom TeleCareIP Nurse Call
Tunnel vision to retirement