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Author Topic: 7100 SIP using Verizon Fios Not Connecting?  (Read 3926 times)

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Offline Rob Tech

  • Technician
  • Location: Virginia Beach, Virginia
  • Posts: 17
7100 SIP using Verizon Fios Not Connecting?
« on: November 15, 2013, 08:37:08 AM »
Can't get 7100 to connect to Broadvox via Verizon Fios Broadband. Connects right up at my office using Cox Broadband. I control router and firewall? Anybody have SIP issues with Fios before?

Offline Marc Haycook

  • Administrator
  • Location: Jefferson City, MO
  • Posts: 2680
Re: 7100 SIP using Verizon Fios Not Connecting?
« Reply #1 on: November 17, 2013, 02:44:39 PM »
How are you authentication with the SIP provider?

Any chance they are holding the IP address from your office in their authentication server?
Marc Haycook
CCNA
Sport-Touring

Offline Rob Tech

  • Technician
  • Location: Virginia Beach, Virginia
  • Posts: 17
Re: 7100 SIP using Verizon Fios Not Connecting?
« Reply #2 on: November 18, 2013, 12:03:58 PM »
We are using user name and password to authenticate. Worked with Broadvox tech support. They see us hitting their server. They send us a user name and password request, they don't get a response back from us. Either we are not getting the request, or response is not getting back to them. Tried it from my house as well, connected right up no problems. Very weird!

Offline genesis

  • Technician
  • Location: Rochester, NY
  • Posts: 302
    • Genesis Communications
Re: 7100 SIP using Verizon Fios Not Connecting?
« Reply #3 on: November 18, 2013, 01:09:14 PM »
Check the public IP FIO's is giving you... does it end with .0?
Up here TW has started NAT'ing entire areas behind one IP and throwing back a .0 as the last octet of the public.  Nothing seems to work right when they do this.  Fortunately i have only seen it a couple of times and after calling and complaining we got a real IP address. 
Also in some of our FIOS areas they were using the firewall built into the FIO's modem/router as opposed to a straight bridge.
Samsung