Topic: Setting our Holiday Greeting and Schedule

[KDLange]

We have an OfficeServ 7400 and SVMI-20E voicemail system.  We would like to setup a Holiday Greeting in addition to our normal Night Ring greeting that we could modify depending on the holiday or reason for our offices being closed, and then use the Holiday Schedule to automatically set the system to this ring plan. I understand how the settings in the Installation Tool are setup and scheduled for ring plan 1 (Night) and ring plan 2 (Day).  My questions are:
1. Do I setup a new ring plan 3 for Holidays and schedule accordingly?
2. How/where do I record the greeting for ring plan 3?

This is all probably very simple and I am just not understanding something, but I don't want to lose our current night ring greeting that is used whenever the office is closed.  (The classic tones of Marc Haycook) And I just want to add the ability to set customized greetings for Holidays and other office closings as needed.

Thanks!

[CMDL_GUY]

You don't need to set a ring plan.

The system has 4 default greetings which can be modified.

1001 = Day
1002 = Night
1003 = Holiday
1004 = weather

You can change the mode to match the greeting;

mode 1 = day
mode 2 = night
mode 3 = holiday
mode 4 = weather
mode 0 = automatic schedule

Modes 1-4 will "lock" the voicemail greeting to that greeting.
mode 0 will follow the times set for day/night/weekday.  You can also program a list of holidays (dates) your business observes and mode 0 (zero) will follow it.  

Mode programming will also ask for the port number.  Use port 0 (zero) so all ports answer the same.

[KDLange]

Thanks...I'll give that a shot. 

[genesis]

CMDL_GUY,
Not to hijack the thread but do you remember back when numbered ring patters were introduced into MMC7XX(ring modes/voicemail modes), used to be day or night only?
We were always told by samsung to use 1 for night and 2 for day then so on and so forth for the rest even though the manual sample setups said to use 1 for day 2 night 3 holiday especially when using the auto-schedule or the system would never switch modes.
so in MMC5XX(ring pattern schedule) mine always look like this-
RP1: 00:00 - 23:59 (Night catch all)
RP2: 08:00 - 17:00 (Day mode)
RP3: 12:00 - 13:00 (for lunch or something)

I guess my question to you is if you ever got that instruction from samsung and if so does it still apply?  I haven't tried to deviate from it in while but the last time i did was around version 4.30 of a 7xxx and it worked but occasionally i would notice the system not come out of night mode when it was supposed to.

[CMDL_GUY]

I've always used RP1 for nights and RP2 for days as told by Samsung.  The only time I had a customer request automatic holidays was on an iDCS100 Rel.1, it work fine without using a ring plan 3. Based on that I never contacted Samsung for holiday mode instructions, you might have some good information there.  All other customers use the mode to lock the greeting in for the duration of the holiday

[matherton]

Correct on the Night=RP1 and then anything above that works for anything else.  RP1 needs to be the default mode, where any other mode number higher will override for that time period, and they can't overlap according to samsung.  So RP2 could be night weekends or day or whatever you can think of. 

For holidays, i've been giving an RTO key so the user can control their own holidays instead of having them pre-program them in every year.  Simpler, and can be controlled with an IP set even if no MGI channels were purchased...  (meaning you can put their system into an RTO for them with an IP phone from your office)

[CMDL_GUY]

For holidays, i've been giving an RTO key so the user can control their own holidays instead of having them pre-program them in every year.  Simpler, and can be controlled with an IP set even if no MGI channels were purchased...  (meaning you can put their system into an RTO for them with an IP phone from your office)

Exactly!    We only installed one where you program in all the holidays for the year, the customer couldn't do it with getting us involved.

[genesis]

For holidays, i've been giving an RTO key so the user can control their own holidays instead of having them pre-program them in every year.  Simpler, and can be controlled with an IP set even if no MGI channels were purchased...  (meaning you can put their system into an RTO for them with an IP phone from your office)

99.9% of my calls after a holiday are " my phones are still stuck in holiday even though the day button is lit"
I could probably even predict all of the ones that will call by 8:30am this Tuesday because I know they never really wrote it down the last time I told them.

[KDLange]

Sorry to be so basic here, and I am just an end-user of this system, I have never installed one before and have only been given some great pointers for maintaining it by the install tech.  The install tech does not work for the company we bought the system from, and I am not sure they have anyone who can help me with these type of questions...at least so far they have not.

For this past holiday I simply modified ring plan 2 and removed the start and end times for Monday so the night ring (ring plan 1) would remain in effect until Tuesday morning.  This worked and could be utilized in the future, but we would prefer to use the holiday greeting 1003 instead of the night ring greeting 1001.

I did not understand how to change the mode or how to program a list of holidays in the SVMI programming that I get into using Hyper Terminal.  I did however add an entry to the Schedule Table for Mode 03:Holiday and set it for all ports and specified a data and time for that entry, but as I was not sure what that would actually do, I tried to delete that entry and found I could not simply delete it.  So I set the date to 1/1 and will see what happens.  The only other entry in this Scedule Table is --:DCS Auto for all ports Sun-Sat at 12:00A.

I see where I can set an RTO Ring Plan in the Installation Tool software at 4.3.1, but not sure what value to assign to it.
I also see where I can define a Holiday List at 4.3.2, but not certain what effect that will have on the Month and Date entered.

I know...simple newbie questions and I am probably missing something simple, but the terminology is sometimes confusing.

Thanks.

[CMDL_GUY]

One way to support your system would be to give it a public IP address and pay one of us on this board for remote maintenance. 

[matherton]

Exactly, set up some port forwarding because you want your phone system behind a router...  Most remote changes take less than 30 mins.

[KDLange]

Never mind...I figured most of it out myself.  Sorry to have bothered you.