Hi Zorb:
Welcome to the board. I apologize for the delay in responding to your post, but I've been out of pocket.
You are correct about KSE. It's not an official program, but essential. We have it in our professional's area, but unfortunately it's a tech level program, so it's not supported for release to the general public. If you contact an Inter-tel/Mitel rep in your area that has been around for any length of time they should have it though.