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Author Topic: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems  (Read 7728 times)

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Offline Marc Haycook

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  • Location: Jefferson City, MO
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Re: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems
« Reply #15 on: January 03, 2013, 08:38:59 PM »
If I remember correctly, there are two separate networks. The phones are set with Static IP's and the data network is DHCP.

I put the system in five years ago when I worked for my previous employer. It took a couple of days to manually setup each phone for both of their locations.
Marc Haycook
CCNA
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Offline KDLange

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Re: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems
« Reply #16 on: January 04, 2013, 08:05:41 AM »
So far we have not had any problems for the past 60+ hours.  The phones are manually set to static IPs on one subnet and the rest of our network devices use DHCP or static addresses on a different subnet.


Offline matherton

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Re: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems
« Reply #17 on: January 04, 2013, 07:59:22 PM »
OK, so what did you do to make it stop failing in the end?
Marty Atherton

Was a Samsung 'expert' * Panasonic * Grandstream * Ascom TeleCareIP Nurse Call
Tunnel vision to retirement

Offline KDLange

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Re: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems
« Reply #18 on: January 05, 2013, 08:29:14 AM »
Nothing.  We did nothing.  We were going to swap out the MP card, but by the time we got it here, the system had been working fine for about 24-36 hours (see earlier replies in this thread) and we opted to hold the card and do nothing and see what happened.  So far, it is just working.  They did switch out the MGI64 card and changed the IP address of the system, which meant reprogramming all the phones, but it dropped out a few more times after that before it settled down and fixed itself.  I know it didn't fix itself, but whatever the problem was, it seems to have gone away. We are standing by and ready to swap out the MP card if the problem resurfaces.

Thanks!

Offline KDLange

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Re: Samsung ITIP-5121 handset/OfficeServ 7400 Network Connect problems
« Reply #19 on: January 09, 2013, 02:41:54 PM »
Update.

We may have found what caused the issue, but dang if I understand why.  We installed some new copiers back when this problem started and like all things that break, the first thing you look at is what changed recently.  We unplugged 2 of the copiers and this had no effect on the problem, and they were a different subnet than the phones anyway, but on the same physical network and same switches.  There was a third copier that had just been moved, no changes made to it. I just left it alone and like we reported earlier, the phone problems eventually just went away.
However, we had other strange network behavior, nothing critical, where a connection would drop for a brief instance and then come right back, but the phone system was not affected.  Finally, we discovered that the third copier that was moved retained its IP address, and one of the new copiers that was installed in its old location was setup with the same IP address.  I had given the copier guys a different address to use, but they just printed up the config from the third printer and used that one instead.  When we reset the IP address correctly, the intermittent network connections stopped  and just for fun, I set the copier back to the same IP address and plugged it back into the network and as soon as I did...phones started the Network Connection issue.  I quickly unplugged the copier and no more problems since.  I don't understand why a copier with an IP address of 192.168.100.223 could affect the phone system that was using 192.168.101.x, and why it would stop affecting it after a random period of time...but that seems to be the case.  Live and learn.  Be careful with those static IP addresses.