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Author Topic: Remote Support  (Read 4179 times)

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Offline genesis

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  • Location: Rochester, NY
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    • Genesis Communications
Remote Support
« on: August 14, 2012, 08:20:49 AM »
Anyone know of a remote support software solution that can be installed in-house on a server?
Looking for one with the web interface for users to go to and enter support number or something similar.
Samsung

Online MacGyver

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  • Location: Dallas, Texas
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Re: Remote Support
« Reply #1 on: August 14, 2012, 10:43:07 AM »
We use VNC across our VPN tunnels because we don't want our data going in and our of other people's networks, but in the absence of that I'd suggest looking at Teamviewer.
-I'm only here because my flux capacitor is broken.

Offline genesis

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  • Location: Rochester, NY
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    • Genesis Communications
Re: Remote Support
« Reply #2 on: August 14, 2012, 12:28:03 PM »
I've been trying UltraVNC One Click which is very nice however it requires sending an EXE to people and nowadays most email servers block it and most end users get confused with a zip file.  I'll look into teamviewer but i thought that one still relied on their website to setup sessions.
Thanks,
Brian
Samsung

Offline TexasTechnician

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Re: Remote Support
« Reply #3 on: August 14, 2012, 06:42:01 PM »
Tight VNC is great, and free, if you don't care about records of connections.
If you do want a trail Dameware is pretty good.

Online MacGyver

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Re: Remote Support
« Reply #4 on: August 14, 2012, 07:57:20 PM »
If you do want a trail Dameware is pretty good.

Dameware is good, and unless something has changed their licensing is pretty neat.  The license is per tech, so if you have 3 techs, you pay for 3 licenses even if you have it running on 200 workstations.
-I'm only here because my flux capacitor is broken.

Offline tonyburkhart

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  • Location: Reynoldsburg Ohio USA
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    • www.teamburkhart.com
Re: Remote Support
« Reply #5 on: August 15, 2012, 05:23:42 AM »
For remote support and monitoring, we use GoToAssist: then RealVNC (Windows) / Chicken of the VNC (Mac) or  RDP (Windows) / RDC (Mac) on the LAN.

Never did try Dameware... we may have to look into that again, as GoToAssist is pricey (but worth it too). I'll check out their plans later today
Thanks,
Tony Burkhart
Team Burkhart
www.teamburkhart.com

Offline Kumba

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  • Location: Tampa, FL
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    • ViciDial Group
Re: Remote Support
« Reply #6 on: August 15, 2012, 06:00:23 PM »
We use SimpleHelp. Requires a web-browser and java. Works on Windows, Mac, and Linux. You install it on your web server, client goes to your webpage, clicks button, app launches, you connect. No EXE to email or download and it doesn't require any special firewall considerations.

http://www.simple-help.com/
ViciDial Consulting for Call Centers - I'm one of those Evil Asterisk/VoIP Guys. MBSWWYIPPBX

Offline ttech

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Re: Remote Support
« Reply #7 on: August 15, 2012, 07:47:18 PM »
Simple help sure looks interesting. 

Offline Kumba

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    • ViciDial Group
Re: Remote Support
« Reply #8 on: August 17, 2012, 01:16:58 AM »
Simple help sure looks interesting. 

They have an Amazon EC2 instance you can run in case you don't want to worry about deploying it on your own servers. Should be pretty cheap as it doesn't require much in the way of server resources to run.
ViciDial Consulting for Call Centers - I'm one of those Evil Asterisk/VoIP Guys. MBSWWYIPPBX

Offline genesis

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  • Location: Rochester, NY
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    • Genesis Communications
Re: Remote Support
« Reply #9 on: August 17, 2012, 08:53:22 AM »
Thanks, Simplehelp looks to be exactly what i wanted.
Samsung

Offline genesis

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  • Location: Rochester, NY
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    • Genesis Communications
Re: Remote Support
« Reply #10 on: August 17, 2012, 09:08:45 AM »
And it is, installed and operating in less than 10 minutes
Thanks
Brian
Samsung