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Author Topic: Advise from the Pro's needed Please  (Read 2968 times)

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Offline Rhonda

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  • Location: Fond du Lac, WI
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    • Wells Manufacturing, L.P.
Advise from the Pro's needed Please
« on: May 10, 2011, 04:14:11 PM »
I currently have a Definity G3si with 300 extensions between two locations in the same town.

My supervisor, an IT Guru, is looking to get away from traditional PBX and enter the world of VOIP.  At the moment we are looking at Asterisk/Digium.

An opinions at this time?  Any suggestions about better systems? 

From a true green horn on VOIP... "I need some learnin'" 

Any opinions/suggestions/directions are appreciated!  :063:

Online EV607797

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Re: Advise from the Pro's needed Please
« Reply #1 on: May 10, 2011, 06:57:04 PM »
My advice is that this isn't something for the faint of heart.  The resident IT guy is just as uninformed as you are.  They want it, and in many cases they insist upon it, but they don't have a clue.  This is such a massive undertaking for a situation the size of yours, Rhonda.  I know that you are trying to do the right thing in helping out, but this is a situation that is way over your and your boss' head.  There are more variables than Wisconsin has cheese.

I've been known to bash IP, but only because the people who are hocking it are perhaps the least qualified to understand how the telephone industry works.  This big 'savings' is quickly dissolved when the resident rocket scientist who installs it has all of your local calls going out of Galveston, TX.  Until two months go by, and when you get the bill for massive long distance calling, you assume that all is good.  That genius gets fired for his dyslexic entry of your local area code, yet you get stuck with getting it resolved.

Please, please, please don't take any responsibility for this project.  IP networking basically puts a local CG in the position of understanding inter-office and national/international toll issues.  I really doubt that they understand this part of the equation.  I guarantee that if they are successful in achieving dial tone at a distant station that they consider it to be a success.

That is my advice, albeit not what you wanted to hear.
Ed Vaughn

(910) 833-6000 (V)   (540) 623-7100 (C)
EMVaughn3@Outlook.com

Offline LaneComm

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  • Location: Ocala, Gainesville and Central Florida
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    • Voice, Video, Unified Communication and Healthcare Solutions Ocala, Gainesville and all of Central Florida
Re: Advise from the Pro's needed Please
« Reply #2 on: May 10, 2011, 07:43:45 PM »
I will say IP has an ever expanding role.  Digium is far from plug and Play, powerful yes.  I have been through the Digium class and it's not easy.  If I were replacing I would use Cisco Call Manager.  Why not stick with an Avaya migration?

Steve Lane, MCSE

Voice, Video, Data and Managed IT Solutions
featuring ESI, Cisco, Avaya, Ascom, Dell and Microsoft.

Ocala, Gainesville, Jacksonville and all of Central Florida
Licensed and Insured - ES12000683

www.CentralFloridaPhones.com
www.ESIphoneSystems.com

Offline Marc Haycook

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  • Location: Jefferson City, MO
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Re: Advise from the Pro's needed Please
« Reply #3 on: May 10, 2011, 08:13:27 PM »
Why not stick with an Avaya migration?

What he said...

If you cannot convince him to go the Avaya route, I would suggest Cisco. I would stay away from Asterisk/Digium unless you really know how it works.
Marc Haycook
CCNA
Sport-Touring

Offline Rhonda

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  • Location: Fond du Lac, WI
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    • Wells Manufacturing, L.P.
Re: Advise from the Pro's needed Please
« Reply #4 on: May 11, 2011, 09:04:31 AM »
Ouch... oh boy now what to do?  100K is the going rate of an upgrade for me in Avaya.  That hurts too.  Not sure what to do.  Thank you all for your input.  I'd rather hear the truth than a sales pitch.

Thanks much.  Rhonda