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Offline rerogers777

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IP Office - PARTNER Version
« on: February 01, 2011, 03:22:15 PM »
I'm looking for candid feedback from all of you (scary, isn't it?)

As you know, the IP Office PARTNER Version was released almost a year ago, and from sales results and the comments I've received from many of our partners, we did a fantastic job with this system.

Remember, the PARTNER Version is a TDM-based system targeted for the sub-30 marketplace. It replaced the PARTNER ACS and operates on a common hardware platform which provides growth, migration and investment protection, allowing you to easily migrate to the IP Office Essential Edition platform (TDM/IP based) when your customer is ready.

----------------------------------------------
Little Known Fact: Did you know you can install a system with the PARTNER Version SD card, then using Manager, switch your customer to Essential Edition without having to purchase a new SD card or recreate licenses?
-----------------------------------------------

In November 2010, we introduced Release 6.1, which provided numerous enhancements:

- Unique Line Ringing
- 1 Touch Call Transfer
- Transfer return to a different extension
- Remote access to modem (x76) via AAT or DID
- Wake-up Service
- Start-up / Shut down SD card via TUI
- View Feature Key ID via TUI
- View IP address via TUI
- Embedded Messaging Enhancements:
- Phantom Mailbox support without hardware
- (9) AAT / Sub-menus
- DID to AAT support
- Different selector codes based on time of day
- Press 1 to bypass outgoing greeting
- Press # to end message
- Change old / saved message status to New
- Emergency greeting (per Auto Attendant)

In March 2011, we will launch Release 7.0, which will continue to enhance this platform:

- Expanded growth
- Expanded analog trunks (up to 32)
- Support both Key mode and / or PBX mode
- Flexible Dial Plan (fixed 2-digit or flexible 3-digit)
- Outcalling Notification (1 number/3 attempts)
- Message Alert Notification
- Absent Text Message Inspect
- Do Not Disturb Override List
- Embedded Messaging Enhancements:
- Increased Storage:
- 2 ports = 15 hours
- 4 ports = 20 hours
- 6 ports = 25 hours
- New Telephone Set Support:

- 9500 series digital sets (paperless)
- Nortel T-series sets
- Nortel M-series sets
- Continued support for PARTNER sets and 1400 series sets

As I've said to many of you in the past, yes I DO listen to your issues, concerns and feedback, and will always work towards implementing your requests whenever possible. I hope I have lived up to my word on this.

We are now preparing to work on the PARTNER Version Release 8.0 (estimated release: Nov 2011), and am seeking feedback from you as to what else is needed to continue to make this platform exceptional.
We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (you can use any browser or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes

What else in Release 8.0 do you feel is important to include in this release to continue to make this the best small business system around? Please keep the following in consideration:

- This system, like PARTNER ACS, is targeted for the sub-20 marketplace.
- This system is intestinally meant to be kept server-free (keep it simple for the end user)
- This system is meant to be non-IP based (again, keeping it simple for the end user)

Please let me know what we need to consider. You can post on this forum, or e-mail be directly at: rerogers@avaya.com with your requests.

I appreciate your input and your continued support. Thanks again!!

Ron Rogers
SMB Product Manager
IP Office PARTNER Version
Avaya Inc.
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #1 on: February 02, 2011, 10:48:37 AM »
I've commented on this over at TT but I'm going to repeat it here so that any of us can add to it.

We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (use any browser
or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes



All excellent in my book. The embeded VM is good but I miss the TUI administration like the old PM. Browser based administration would also be welcome.

As for the R7, Although I can't envision 100 extensions it can't hurt. At the least it certainly will quiet the complaints that Partner is too small.

As for IP extensions and trunks, I agree there might be a need but from a marketing standpoint I don't think the Partner should compete with the IPO. If the need arises for remote workers or to link systems then it's time to upgrade to the IPO which is easy enough to do from the Partner if you are using digital phones.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #2 on: February 02, 2011, 11:05:08 AM »
Just to further my opinion on whether the Partner Edition should include some IP phone and trunk capability. From what I see the deciding factor as to whether to install an IPO Essential or a Partner Edition is that the Partner is a key system. Most small businesses want their system to operate in key mode. In that respect I can see the argument for Partner being able to link systems and support remote workers in a limited way, even with the old Partner that was a common request.

Then again you could always change the Essential edition so it supports a key mode.

-Hal 
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline mdaniel

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Re: IP Office - PARTNER Version
« Reply #3 on: February 02, 2011, 06:18:09 PM »
IMO, it would be great if the Partner IPO would support more than (18) Partner phones.
We have several customers that have maxed out their ACS's and need to expand, but frown upon having to replace all but 18 sets.
Also, is there going to be a limit to the number of Nortel M/T sets that can be used on the 7.0?

Thanks for asking our opinions.
Authorized Avaya SMB Business Partner
www.walker-solutions.com

Offline Daytech

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Re: IP Office - PARTNER Version
« Reply #4 on: February 02, 2011, 07:44:43 PM »
Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes


I would love to standardize the VM commands. Also with embedded I don't like the automatic deletion of the VM's after 24 hours if they are not saved.

There still isn't a viable migration path for the installed customer base to a multi-site solution. I have a customer with 2 locations that have maxed out a partner at each location, with all 34 buttons sets. It does them no good to reuse the sets because they are not supported on the full IPO. The result is a forklift upgrade.

Todd

Todd

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #5 on: February 04, 2011, 08:17:41 AM »
Key system functionality will be a primary differentiator between PARTNER Verison and full Essential Edition. We are intoducing PBX mode in R7.0 primarily to support increased trunk capacity and PRI/T1 support (having to terminate each PRI/T1 channel on a line button is not effecient).

Again, the goal is not to cannabalize Essential Edition, but to provide a solution for the "sub-20" marketplace that takes advantage of what PARTNER ACS offered and provide enhanced features that IP Office offered, allowing you to get your foot in the door and grow from there.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #6 on: February 04, 2011, 08:21:51 AM »
Expanding support for more than 18 ETR sets is not in the cards. Based on configurations and feedback since we launched PARTNER Version, we're seeing the same pattern as we did with ETR sets on Merlin Magix: Once the end user is shown the difference in functionality between 14xx sets and ETR sets, many are upgrading the bulk of their phones to 14xx, and reusing a minimal number of ETR sets (copy rooms, cust lounge, break rooms, etc.)

As for Nortel M/T sets - there will not be a limit on R7.0.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya


IMO, it would be great if the Partner IPO would support more than (18) Partner phones.
We have several customers that have maxed out their ACS's and need to expand, but frown upon having to replace all but 18 sets.
Also, is there going to be a limit to the number of Nortel M/T sets that can be used on the 7.0?

Thanks for asking our opinions.
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #7 on: February 04, 2011, 08:28:21 AM »
Todd,

The automatic deletion of unsaved VM messages will continue. This is a standard feature of Embedded Messaging on IP Office and won't be eliminated. This is meant to keep storage and use space as free as possible. It's only a button push to keep the message safe.

As for migration path with someone with multiple 34D sets - you're correct, and this is not going to change. Avaya is no longer making 6D and 34D sets, and is doing everything possible to encourage replacing sets with 14xx or the new 95xx digital sets (improved functionality, refreshed style, investment protection to IP Office Essential Edition, etc.)

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes


I would love to standardize the VM commands. Also with embedded I don't like the automatic deletion of the VM's after 24 hours if they are not saved.

There still isn't a viable migration path for the installed customer base to a multi-site solution. I have a customer with 2 locations that have maxed out a partner at each location, with all 34 buttons sets. It does them no good to reuse the sets because they are not supported on the full IPO. The result is a forklift upgrade.

Todd

Todd
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

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IP Office - PARTNER Version
« Reply #8 on: February 04, 2011, 08:31:57 AM »
For those of you who know me, you'll discover I'm blunt and direct (I don't blow smoke), so I hope I don't come across as cold or uncaring. I've always been straight-forward as to what we will / won't / can / can't do.

Your suggestions and feedback continues to be very important to me and I WILL share it with our R&D teams to see what we can do either now or down the road.

I hope you can understand and respect this.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline dtmf

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Re: IP Office - PARTNER Version
« Reply #9 on: February 04, 2011, 08:40:38 AM »
No problem Ron, I prefer for you to be up front and direct.
I swear I didn't touch it

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #10 on: February 04, 2011, 08:42:40 AM »
Hal,

TUI administration for Embedded Messaging is on the roadmap for the R8.0 timeframe (Nov. 2011).
Browser-based system administration is also scheduled for R8.0 (I’m looking forward to this one – I will be able to admin my PARTNER Version via my new iPad).

The 100-extension capability is a great marketing / competitive story, but as we all know, if you need more than 30 extensions, Essential Edition is probably the way to go – more advanced functionality to address the needs for larger systems.

There are no plans to introduce or support IP Hard phones on PARTNER Version. Our goal is to keep this system “simple and server-free” to meet the requirements of the majority of the sub-20 market. We also do not want to cannibalize sales of the Essential Edition solution.

Key mode is one of the primary differentiators for PARTNER Version. We will be introducing PBX mode (in R7) in order to better support systems with SIP trunks or PRI/T1 (not efficient to have every channel appear as a CO line button).

Thanks for your feedback!!

Ron Rogers
SMB Product Manager – PARTNER Version
Avaya


I've commented on this over at TT but I'm going to repeat it here so that any of us can add to it.

We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (use any browser
or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes



All excellent in my book. The embeded VM is good but I miss the TUI administration like the old PM. Browser based administration would also be welcome.

As for the R7, Although I can't envision 100 extensions it can't hurt. At the least it certainly will quiet the complaints that Partner is too small.

As for IP extensions and trunks, I agree there might be a need but from a marketing standpoint I don't think the Partner should compete with the IPO. If the need arises for remote workers or to link systems then it's time to upgrade to the IPO which is easy enough to do from the Partner if you are using digital phones.

-Hal
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline mdaniel

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Re: IP Office - PARTNER Version
« Reply #11 on: February 04, 2011, 09:55:35 AM »
I appreciate and respect anyone being straight to the point and honest!

Thanks for the info.
Authorized Avaya SMB Business Partner
www.walker-solutions.com

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #12 on: February 04, 2011, 11:51:36 AM »
Same here, thanks Ron!

And Mike, we forgot all about what we talked about the other day- we need to be able to have transfer return extensions for transfer only extensions.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline Daytech

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Re: IP Office - PARTNER Version
« Reply #13 on: February 04, 2011, 06:50:33 PM »
Ron, your good in book! Thanks for asking and and answering the questions!

Todd

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #14 on: February 05, 2011, 07:58:52 AM »
So what do we (or I) need to do to help you sell more PARTNER Version solutions?

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

PS - Did you know:
  -  PARTNER Version 7.0 will provide Message Alert Notification and Wake-up Service (like we did with PARTNER ACS R8)?
  -  Embedded Messaging in R7.0 will provide the ability to change an old or saved message to NEW status (like we did with
      PMSG R7)?
  -  You can upgrade your PARTNER Version to any newer release at no cost within the first 90-days of power-up?
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline dtmf

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Re: IP Office - PARTNER Version
« Reply #15 on: February 05, 2011, 08:53:10 AM »
I have no problem when selling to a new customer, my ACS customers won't budge on the replacing half their sets when there current system is providing what they need (of which I can defiantly see their point) so if over 18 isn't going to happen there really isn't much you can help on that situation but wait until they bite the dust and they need a new system and as we all know they can last a very long time.

And I to would like to thank you for your direct and honest posting, it has helped.
I swear I didn't touch it

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #16 on: February 05, 2011, 09:07:15 AM »
So what do we (or I) need to do to help you sell more PARTNER Version solutions?

Just continue with what you are doing. The old Partner was a best seller and as long as you at least provide the same feature set on the new platform there is no reason it can't continue.

One thing that I have to say though is that the problems with the ACS R7 and R8 really hurt Partner's credibility and sales. I don't think we were able to sell even one ACS R7 because of the delays in recognizing serious problems then coming up with patches that actually caused other problems. This was just a disaster. I'm happy to see that you are now much more responsive. We recently found a problem with CID Logging when using ETR cards and I see that already you have an upgrade to patch it. Good work! I actually have a potential customer looking to upgrade their old Partner and CID logging was on top of their "must have list".

As long as I'm on this subject it would be nice also if we could be kept up to date about technical issues such as problems, solutions, upgrades, etc. I know Chip does a great job with sending us sales and marketing information, you have all our email addresses- how about technical information as well so we don't have to go digging for it or hearing it through the grapevine?

-Hal





I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #17 on: February 05, 2011, 10:17:13 AM »
I have no problem when selling to a new customer, my ACS customers won't budge on the replacing half their sets when there current system is providing what they need (of which I can defiantly see their point) so if over 18 isn't going to happen there really isn't much you can help on that situation but wait until they bite the dust and they need a new system and as we all know they can last a very long time.

I look at this situation as kind of a double-edged sword. Way back when, when a customer was upgraded to a Partner from a Merlin you couldn't re-use the phones and Partner sold well. Now we have the ability to re-use up to 18 ETR phones. Maybe that's not such a good idea. I can see customers thinking, especially in this economy "well, if I can re-use some of my phones why not all?" and it pisses them off. I'm begining to think that maybe we shouldn't even give them that option unless the customer has 18 or fewer phones or you are sure that they are comfortable with replacing some of them. We really need to sell the advantages of the 1400 and now the 9500 series phones as just as much a reason to upgrade as replacing the KSU.


-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline dtmf

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Re: IP Office - PARTNER Version
« Reply #18 on: February 05, 2011, 05:43:11 PM »
Hal,
I agree with you 100%, but I think you hit the nail on the head with your comment of (especially in this economy) I'm sure it has a lot to do with it.
I swear I didn't touch it

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #19 on: February 06, 2011, 07:00:36 AM »
Reusing the existing ETR sets is ok, but as I stated in a previous post, once the end user see's the advantages and benefits of the 14xx (and the new 95xx) sets, more will migrate to the new digital sets. Why? Based on my internews with BP's / Users:

 - Visual Voice (is #1)
 - Dial by Name directory (internal or external)
 - Multi-party conferecing (to to 64 parties) with Selective Drop (not just last party added)
 - Mute button (for handset, headset and speakerphone)
 - 20# Last Number Redial log
 - Enhanced Call Logs
 - DBM32 adjunct - buttons can be used for ANYTHING (vs. only Auto Intercom on the CA48), and can have multiple DBM32's (up to 30)

The hottest selling14xx phone - 1416 followed bt 1408.

And just wait for the new 9504 and 9508 digital sets (avail with R7): completely paper-free, allowing you to custom-label your display.

My goal is to make the PARTNER Version as successful (or even more successful) than PARTNER ACS was. So far, those who have migrated to PARTNER Version have been very positive about it, once they realize what this system is truly capable of (but it has taken a while for them to understand the capabilities.)

PS - don't forget - PARTNER Version also includes 3 Mobility (Twinning) occurences AND 3 SIP Trunk occurences, as part of the basic system and at no cost.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Online hitechcomm

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Re: IP Office - PARTNER Version
« Reply #20 on: February 06, 2011, 08:08:43 AM »
Customers with Partner sets keep them as part of the upgrade does several things.
Keeps costs to the customer down.
Allows for upgrading sets  as they need them.
KEEPS CUSTOMER FROM LOOKING AT OTHER SYSTEMS

I think these 3 reasons in them selves are enough to keep the existing phones.
(of course we make less on the sale but keep a happy customer)

Offline rerogers777

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Re: IP Office - PARTNER Version
« Reply #21 on: February 06, 2011, 08:17:45 AM »
I agree with you that it protects their investment and helps to migrate to a newer platform, but we've encountered a few things:

1. ETR sets will not migrate to full Essential Edition mode.
2. ETR sets are not being refreshed or updated (people are already saying they look old).
3. We are getting to a point where we may not be able to continue to build ETR sets (last time components).
4. The AVERAGE Partner ACS construct is 11 extensions

In an ideal world, we should migrate all sets and keep building. In reality, it's more cost effective to run with digital sets (and that's what w are promoting).

Again, not what you wanted to hear, but a straight forward answer to your comment.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Online hbiss

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Re: IP Office - PARTNER Version
« Reply #22 on: February 06, 2011, 06:16:01 PM »
Ron, another thing that I just remembered. This has to do with the contact closure interface on the IP500 chassis. Normally it would be used to control one or two electric door strikes, access control systems or other similar systems. These are almost always installed and maintained by some company completely unrelated to the telecom vendor- a security company, electrician, locksmith and access control company are examples. The installers would have zero knowledge of the IP500 and will be looking for a set of SPDT dry contacts to control their equipment. Their equipment operates with anything from 9 to 24 volts, both AC and DC is used and the current can be up to several amps in the case of mag locks. Power is derived from a transformer or power supply specific to the door control.

In the case of the old Partner you had the contact closure adjunct that plugged into the contact closure processor port and provided the necessary relay dry contact functions. We would install an adjunct with instructions on how to connect to it for the door contractor. Pretty simple stuff.

With the IP500 all that is provided is a three circuit TRS jack that interfaces with ground and two open collector "pull downs" that are designed to operate an external DC powered relay for each contact closure. Correct me if I’m wrong but you don’t have a contact closure adjunct for the IP500?  So it's up to somebody to roll their own and I can’t see that happening. Not only is that 1/8” TRS jack a horrible choice because the plug/cables that are available aren’t real suitable for the job, the person is going to have to be smart enough to design a relay interface with a DC power supply within the specs given for the outputs in the docs that probably nobody even noticed. Guaranteed that the door control wiring gets connected directly via some hacked up cable from Radio Shack to the output and fries it. :002:

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music