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Offline rerogers777

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  • Location: PA
  • Posts: 10
IP Office - PARTNER Version
« on: February 01, 2011, 03:22:15 PM »
I'm looking for candid feedback from all of you (scary, isn't it?)

As you know, the IP Office PARTNER Version was released almost a year ago, and from sales results and the comments I've received from many of our partners, we did a fantastic job with this system.

Remember, the PARTNER Version is a TDM-based system targeted for the sub-30 marketplace. It replaced the PARTNER ACS and operates on a common hardware platform which provides growth, migration and investment protection, allowing you to easily migrate to the IP Office Essential Edition platform (TDM/IP based) when your customer is ready.

----------------------------------------------
Little Known Fact: Did you know you can install a system with the PARTNER Version SD card, then using Manager, switch your customer to Essential Edition without having to purchase a new SD card or recreate licenses?
-----------------------------------------------

In November 2010, we introduced Release 6.1, which provided numerous enhancements:

- Unique Line Ringing
- 1 Touch Call Transfer
- Transfer return to a different extension
- Remote access to modem (x76) via AAT or DID
- Wake-up Service
- Start-up / Shut down SD card via TUI
- View Feature Key ID via TUI
- View IP address via TUI
- Embedded Messaging Enhancements:
- Phantom Mailbox support without hardware
- (9) AAT / Sub-menus
- DID to AAT support
- Different selector codes based on time of day
- Press 1 to bypass outgoing greeting
- Press # to end message
- Change old / saved message status to New
- Emergency greeting (per Auto Attendant)

In March 2011, we will launch Release 7.0, which will continue to enhance this platform:

- Expanded growth
- Expanded analog trunks (up to 32)
- Support both Key mode and / or PBX mode
- Flexible Dial Plan (fixed 2-digit or flexible 3-digit)
- Outcalling Notification (1 number/3 attempts)
- Message Alert Notification
- Absent Text Message Inspect
- Do Not Disturb Override List
- Embedded Messaging Enhancements:
- Increased Storage:
- 2 ports = 15 hours
- 4 ports = 20 hours
- 6 ports = 25 hours
- New Telephone Set Support:

- 9500 series digital sets (paperless)
- Nortel T-series sets
- Nortel M-series sets
- Continued support for PARTNER sets and 1400 series sets

As I've said to many of you in the past, yes I DO listen to your issues, concerns and feedback, and will always work towards implementing your requests whenever possible. I hope I have lived up to my word on this.

We are now preparing to work on the PARTNER Version Release 8.0 (estimated release: Nov 2011), and am seeking feedback from you as to what else is needed to continue to make this platform exceptional.
We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (you can use any browser or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes

What else in Release 8.0 do you feel is important to include in this release to continue to make this the best small business system around? Please keep the following in consideration:

- This system, like PARTNER ACS, is targeted for the sub-20 marketplace.
- This system is intestinally meant to be kept server-free (keep it simple for the end user)
- This system is meant to be non-IP based (again, keeping it simple for the end user)

Please let me know what we need to consider. You can post on this forum, or e-mail be directly at: rerogers@avaya.com with your requests.

I appreciate your input and your continued support. Thanks again!!

Ron Rogers
SMB Product Manager
IP Office PARTNER Version
Avaya Inc.
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Online hbiss

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  • Location: Westchester County, NY
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Re: IP Office - PARTNER Version
« Reply #1 on: February 02, 2011, 10:48:37 AM »
I've commented on this over at TT but I'm going to repeat it here so that any of us can add to it.

We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (use any browser
or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes



All excellent in my book. The embeded VM is good but I miss the TUI administration like the old PM. Browser based administration would also be welcome.

As for the R7, Although I can't envision 100 extensions it can't hurt. At the least it certainly will quiet the complaints that Partner is too small.

As for IP extensions and trunks, I agree there might be a need but from a marketing standpoint I don't think the Partner should compete with the IPO. If the need arises for remote workers or to link systems then it's time to upgrade to the IPO which is easy enough to do from the Partner if you are using digital phones.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Online hbiss

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  • Location: Westchester County, NY
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Re: IP Office - PARTNER Version
« Reply #2 on: February 02, 2011, 11:05:08 AM »
Just to further my opinion on whether the Partner Edition should include some IP phone and trunk capability. From what I see the deciding factor as to whether to install an IPO Essential or a Partner Edition is that the Partner is a key system. Most small businesses want their system to operate in key mode. In that respect I can see the argument for Partner being able to link systems and support remote workers in a limited way, even with the old Partner that was a common request.

Then again you could always change the Essential edition so it supports a key mode.

-Hal 
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline mdaniel

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  • Location: Paintsville Ky
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    • Walker Communications, Inc.
Re: IP Office - PARTNER Version
« Reply #3 on: February 02, 2011, 06:18:09 PM »
IMO, it would be great if the Partner IPO would support more than (18) Partner phones.
We have several customers that have maxed out their ACS's and need to expand, but frown upon having to replace all but 18 sets.
Also, is there going to be a limit to the number of Nortel M/T sets that can be used on the 7.0?

Thanks for asking our opinions.
Authorized Avaya SMB Business Partner
www.walker-solutions.com

Offline Daytech

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  • Location: Dayton, Ohio
  • Posts: 142
    • Emery Communications Inc
Re: IP Office - PARTNER Version
« Reply #4 on: February 02, 2011, 07:44:43 PM »
Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes


I would love to standardize the VM commands. Also with embedded I don't like the automatic deletion of the VM's after 24 hours if they are not saved.

There still isn't a viable migration path for the installed customer base to a multi-site solution. I have a customer with 2 locations that have maxed out a partner at each location, with all 34 buttons sets. It does them no good to reuse the sets because they are not supported on the full IPO. The result is a forklift upgrade.

Todd

Todd

Offline rerogers777

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  • Location: PA
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Re: IP Office - PARTNER Version
« Reply #5 on: February 04, 2011, 08:17:41 AM »
Key system functionality will be a primary differentiator between PARTNER Verison and full Essential Edition. We are intoducing PBX mode in R7.0 primarily to support increased trunk capacity and PRI/T1 support (having to terminate each PRI/T1 channel on a line button is not effecient).

Again, the goal is not to cannabalize Essential Edition, but to provide a solution for the "sub-20" marketplace that takes advantage of what PARTNER ACS offered and provide enhanced features that IP Office offered, allowing you to get your foot in the door and grow from there.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

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  • Location: PA
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Re: IP Office - PARTNER Version
« Reply #6 on: February 04, 2011, 08:21:51 AM »
Expanding support for more than 18 ETR sets is not in the cards. Based on configurations and feedback since we launched PARTNER Version, we're seeing the same pattern as we did with ETR sets on Merlin Magix: Once the end user is shown the difference in functionality between 14xx sets and ETR sets, many are upgrading the bulk of their phones to 14xx, and reusing a minimal number of ETR sets (copy rooms, cust lounge, break rooms, etc.)

As for Nortel M/T sets - there will not be a limit on R7.0.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya


IMO, it would be great if the Partner IPO would support more than (18) Partner phones.
We have several customers that have maxed out their ACS's and need to expand, but frown upon having to replace all but 18 sets.
Also, is there going to be a limit to the number of Nortel M/T sets that can be used on the 7.0?

Thanks for asking our opinions.
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

  • Manufacturer
  • Location: PA
  • Posts: 10
Re: IP Office - PARTNER Version
« Reply #7 on: February 04, 2011, 08:28:21 AM »
Todd,

The automatic deletion of unsaved VM messages will continue. This is a standard feature of Embedded Messaging on IP Office and won't be eliminated. This is meant to keep storage and use space as free as possible. It's only a button push to keep the message safe.

As for migration path with someone with multiple 34D sets - you're correct, and this is not going to change. Avaya is no longer making 6D and 34D sets, and is doing everything possible to encourage replacing sets with 14xx or the new 95xx digital sets (improved functionality, refreshed style, investment protection to IP Office Essential Edition, etc.)

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes


I would love to standardize the VM commands. Also with embedded I don't like the automatic deletion of the VM's after 24 hours if they are not saved.

There still isn't a viable migration path for the installed customer base to a multi-site solution. I have a customer with 2 locations that have maxed out a partner at each location, with all 34 buttons sets. It does them no good to reuse the sets because they are not supported on the full IPO. The result is a forklift upgrade.

Todd

Todd
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline rerogers777

  • Manufacturer
  • Location: PA
  • Posts: 10
IP Office - PARTNER Version
« Reply #8 on: February 04, 2011, 08:31:57 AM »
For those of you who know me, you'll discover I'm blunt and direct (I don't blow smoke), so I hope I don't come across as cold or uncaring. I've always been straight-forward as to what we will / won't / can / can't do.

Your suggestions and feedback continues to be very important to me and I WILL share it with our R&D teams to see what we can do either now or down the road.

I hope you can understand and respect this.

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline dtmf

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  • Location: Salt Lake City, Utah
  • Posts: 119
    • All Types phone Service
Re: IP Office - PARTNER Version
« Reply #9 on: February 04, 2011, 08:40:38 AM »
No problem Ron, I prefer for you to be up front and direct.
I swear I didn't touch it

Offline rerogers777

  • Manufacturer
  • Location: PA
  • Posts: 10
Re: IP Office - PARTNER Version
« Reply #10 on: February 04, 2011, 08:42:40 AM »
Hal,

TUI administration for Embedded Messaging is on the roadmap for the R8.0 timeframe (Nov. 2011).
Browser-based system administration is also scheduled for R8.0 (I’m looking forward to this one – I will be able to admin my PARTNER Version via my new iPad).

The 100-extension capability is a great marketing / competitive story, but as we all know, if you need more than 30 extensions, Essential Edition is probably the way to go – more advanced functionality to address the needs for larger systems.

There are no plans to introduce or support IP Hard phones on PARTNER Version. Our goal is to keep this system “simple and server-free” to meet the requirements of the majority of the sub-20 market. We also do not want to cannibalize sales of the Essential Edition solution.

Key mode is one of the primary differentiators for PARTNER Version. We will be introducing PBX mode (in R7) in order to better support systems with SIP trunks or PRI/T1 (not efficient to have every channel appear as a CO line button).

Thanks for your feedback!!

Ron Rogers
SMB Product Manager – PARTNER Version
Avaya


I've commented on this over at TT but I'm going to repeat it here so that any of us can add to it.

We are currently CONSIDERING the following enhancements for Release 8.0:

- Call Screening
- Thin Client Administration (use any browser
or even an iPad or tablet to admin system)

Embedded Voice Mail:
- Standardize on Intuity Audix TUI commands
- Full TUI programming of Voice Mail
- Password and Mailbox Reinitialization via TUI
- Hunt Group & Calling Group mailboxes



All excellent in my book. The embeded VM is good but I miss the TUI administration like the old PM. Browser based administration would also be welcome.

As for the R7, Although I can't envision 100 extensions it can't hurt. At the least it certainly will quiet the complaints that Partner is too small.

As for IP extensions and trunks, I agree there might be a need but from a marketing standpoint I don't think the Partner should compete with the IPO. If the need arises for remote workers or to link systems then it's time to upgrade to the IPO which is easy enough to do from the Partner if you are using digital phones.

-Hal
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.

Offline mdaniel

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  • Location: Paintsville Ky
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    • Walker Communications, Inc.
Re: IP Office - PARTNER Version
« Reply #11 on: February 04, 2011, 09:55:35 AM »
I appreciate and respect anyone being straight to the point and honest!

Thanks for the info.
Authorized Avaya SMB Business Partner
www.walker-solutions.com

Online hbiss

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  • Location: Westchester County, NY
  • Posts: 3341
Re: IP Office - PARTNER Version
« Reply #12 on: February 04, 2011, 11:51:36 AM »
Same here, thanks Ron!

And Mike, we forgot all about what we talked about the other day- we need to be able to have transfer return extensions for transfer only extensions.

-Hal
I gotta get out of this business...

COMSYSTEC- Phone Systems | paging systems | background music systems | foreground music systems | retail music | restaurant music

Offline Daytech

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  • Location: Dayton, Ohio
  • Posts: 142
    • Emery Communications Inc
Re: IP Office - PARTNER Version
« Reply #13 on: February 04, 2011, 06:50:33 PM »
Ron, your good in book! Thanks for asking and and answering the questions!

Todd

Offline rerogers777

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  • Location: PA
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Re: IP Office - PARTNER Version
« Reply #14 on: February 05, 2011, 07:58:52 AM »
So what do we (or I) need to do to help you sell more PARTNER Version solutions?

Ron Rogers
SMB Product Manager - PARTNER Version
Avaya

PS - Did you know:
  -  PARTNER Version 7.0 will provide Message Alert Notification and Wake-up Service (like we did with PARTNER ACS R8)?
  -  Embedded Messaging in R7.0 will provide the ability to change an old or saved message to NEW status (like we did with
      PMSG R7)?
  -  You can upgrade your PARTNER Version to any newer release at no cost within the first 90-days of power-up?
Ron Rogers
SMB Product Manager - PARTNER Version
Avaya Inc.