Topic: Humming Lines and Paging not working on an old Legend

[JordonJ]

Had to go out to a customer's site.  Was told they had a Partner system.  I got there and that turned out not to be the case.  Their phones were Merlin Biz phones and the system was an old legend.

The problem I was sent out to troubleshoot was a hum on the lines (I checked and there was no hum before they went into the system), and the Paging not working (again, it worked fine if I bypassed the system with a buttset).

So the question is this: would replacing the 408 cards solve this or is it the processor that is causing the problem (personally I recommend replacing the system, but I was asked to find this out).

[hbiss]

Really, the only way to find out is to swap them out but I assume you have none on hand. Unless the customer is willing to foot the bill I wouldn't want to purchase cards and be stuck with them if they didn't solve the problem. So if it were me the only thing I would offer is to replace the system.

-Hal

[mdaniel]

We probably have those cards and a Processor on the shelf if you want to borrow them to troubleshot with Jeff.
Just let me know.

[KENB]

I just had this with an old legend ,I replaced everything ,backplane ,latest power supply,processor and cards ,all from  reliable refurber.

It was priced well and solved all problems immediately,less then 1 hour to swap,

Customer was open to this and happy

[JordonJ]

Thanks for the replies.  After considering everything, we have offered to replace the system (with another kind we quoted).  Who knows what he will do (but that's the business is it not).

By the way Mike, thanks for the offer!