My Phone Techs

Phone Systems => Nortel => Topic started by: MooreTel on May 21, 2020, 05:31:32 AM

Title: Call Pilot "Company Greeting" problem
Post by: MooreTel on May 21, 2020, 05:31:32 AM
Client called today with a new problem for me. Apparently all of a sudden the company greeting is playing greeting #5 instead of #1 (Business Open) or #2 (Business Closed). She had checked via the GUI from home before calling me. I went to client as the boss was there. Verified programming on CP100 & time on CICS, rebooted CP100, then changed the power supply just in case. Still no change. As a last resort I deleted greeting #5 but still no change. For the time being I deleted, then re-recorded #5 with the same greeting as #1. That is now playing 24/7.

Any thoughts?
Title: Re: Call Pilot "Company Greeting" problem
Post by: telemarv on May 21, 2020, 07:31:14 AM
Only thing I can think of is to confirm the lines are pointing to the correct table.
Title: Re: Call Pilot "Company Greeting" problem
Post by: MooreTel on May 21, 2020, 02:34:44 PM
They are...Only using Table 1.  To be sure I checked Table 2.
Title: Re: Call Pilot "Company Greeting" problem
Post by: telemarv on May 21, 2020, 03:48:38 PM
Might be a corruption. Backup and reinstall. hopefully the corruption does get backed up.. Otherwise full init and reinstall.
Also software should be upgraded to latest (3.1) if it's not. This is a good time to upgrade it.