My Phone Techs

Phone Systems => Inter-Tel => Topic started by: CMDL_GUY on May 02, 2010, 12:10:23 PM

Title: Convert r24 to wav
Post by: CMDL_GUY on May 02, 2010, 12:10:23 PM
We're preparing a quote to upgrade a client with an older Inter-tel Axxess to one of our new systems however the client wants to recover all the old audio recordings from the AxxessoryTalk voicemail system.  Actually it may be an EVMC Card.  The files are in an .r24 format which seems to be a proprietary format. Is there an converstion tool that will convert R24 files to wav or mp3 or something usable?
Title: Re: Convert r24 to wav
Post by: MacGyver on May 02, 2010, 12:24:04 PM
Actually Larry there is a little known conversion tool available.  The tool will convert the Rhetorex R24 file to a standard Wav file.  Then of course you can convert that to mp3 or whatever you wish.  I'll send you the tool along with some documentation to let you know how to do the conversions.  Also if you need to know how to isolate a specific recording, let me know as the numbers on the files, and the numbers in the programming software aren't linked to each other.  :054:
Title: Re: Convert r24 to wav
Post by: CMDL_GUY on May 02, 2010, 12:29:44 PM
Thanks Trace! :054:
Title: Re: Convert r24 to wav
Post by: MacGyver on May 02, 2010, 01:21:47 PM
Glad to help.  I sent you the conversion tool, instructions, and even included a few .r24 files for you to practice on so you won't be going into a new install cold turkey.  Let me know if you have any issues.
Title: Re: Convert r24 to wav
Post by: lhunting on December 14, 2010, 09:26:52 AM
I don't know if anyone has been watching this thread but I found this information from Mitel. I contacted support and they sent this information to me.

1) Open Windows Explorer and navigate to c:\intertel\msgstore\TenantGrp1\<MB#>
 
2) You can either copy these files to another PC to import or import them into Outlook Express directly on the voicemail through drag and drop.  E.g. is on the voicemail unit, open Outlook Express (Start -> Run -> msimn) then drag and drop into the inbox.
 
3) Open the message in Outlook Express.  You'll note the date and timestamp the message was left, as well as what mailbox the message belongs to as well as who left it, internal number or Caller ID (if available).
 
The attached .wav files are stored in the following format, at least in the US.
CCITT u-Law 8.000 kHz, 8 Bit, Mono


Just letting you know,

Thanks
Title: Re: Convert r24 to wav
Post by: MacGyver on December 15, 2010, 07:51:49 AM
Glad that worked for the system you were working on.  Sorry for the delay in responding to your PM last week while I was out of the office.  Thanks for posting the info.

BTW welcome to the board. :054:
Title: Re: Convert r24 to wav
Post by: dwilcox on January 26, 2011, 01:40:36 PM
Do you still have that deconversion tool for Inter-Tel / Mitel Axxess voicemail prompts / recordings?  I work on the system, and am looking for a way to convert a file, modify it, then convert it back to .r24.  On a slightly different note, do you know how filenames relate to Audiotex prompts?  In other words, what is the filename for audiotex recording 001, 002, etc. in db programming?
Title: Re: Convert r24 to wav
Post by: MacGyver on January 26, 2011, 08:09:30 PM
Hi and welcome to the board.

The relationship between the filenames and recording numbers are random as the filenames get reused as necessary.  Going into the monitor console and listening to the recording will reveal the file.  The conversion tool itself is approved for free distribution to users, but I have to warn you that it runs from the command line not a GUI so it's not what most would call "user friendly."  It is the correct tool to do what you're asking though as far as being able to convert the file, make enhancements or changes, and then put it back into an .r24 format.  Inserting it back in can be a bit tricky though. 

I'll shoot you some information as soon as I get back to the office.
Title: Re: Convert r24 to wav
Post by: bshow on February 17, 2011, 12:01:20 PM
Hi we are wanting to have an external 'Professional' talker to redo some of our greetings/prompts. I would definately like to get the conversion tool too so we can take a .wav and covert it to an .r24.  I don't want to resort to taping the phone receiver to pc speaker.  :016:  Thanks!
Title: Re: Convert r24 to wav
Post by: MacGyver on February 19, 2011, 11:35:40 AM
Hi bshow.  How many recordings are you talking about producing?  The issue when going from wav to r24 isn't so much the converstion as the insertion.  You're going to have to have someone who knows the Axxessory Talk file structure and operations.
Title: Re: Convert r24 to wav
Post by: bshow on February 24, 2011, 08:21:48 AM
Thanks for the reply.  It was no problem finding the recordings in the database so inserting them should not be a problem.  I am the system administrator/network engineer/programmer for our network and have a good consulting company for bigger issues but pretty sure this should not be a problem.  What are the chances of getting the tools previously mentioned?
Title: Re: Convert r24 to wav
Post by: MacGyver on February 26, 2011, 10:21:13 AM
I'll shoot you some additional info.
Title: Re: Convert r24 to wav
Post by: MacGyver on February 27, 2011, 04:27:51 PM
PLEASE READ IF YOU'RE REQUESTING ASSISTANCE WITH CONVERSIONS

If you're needing more information on the conversion tools, or how to make them work please post in this thread before trying to contact me by PM.  That way if I'm out of pocket one of the other techs can either reply in this thread, or contact you privately if the solution warrants it.  Unfortunately if you try to conact me directly, they have no way of knowing you need assistance.

Thanks.  :054:
Title: Re: Convert r24 to wav
Post by: cwdegood on March 24, 2011, 12:50:28 PM
Is it possible to get the conversion tool sent to me?
I've been looking everywhere but can't seem to find it, would appreciate it greatly.
Title: Re: Convert r24 to wav
Post by: MacGyver on March 24, 2011, 10:17:39 PM
Thanks for the post. 

I apologize for the delay and responding.  One of my techs saw your request a little earlier, but had a few questions.  I just shot you a PM. :054:
Title: Re: Convert r24 to wav
Post by: jeremyl on March 25, 2011, 11:49:24 AM
Hello,

I'm getting rid of our old Axxess switch and need to get some messages off the EM box.   I'm hoping someone can shoot me the tool.

Thank you!
Title: Re: Convert r24 to wav
Post by: MacGyver on March 25, 2011, 07:54:15 PM
Hello,

I'm getting rid of our old Axxess switch and need to get some messages off the EM box.   I'm hoping someone can shoot me the tool.

Thank you!

Hi Jeremy:

Welcome to the board!  All the info in your profile easily checked out and we'd be glad to give you a hand.  Check your PM's in just few minutes. :054:
Title: Re: Convert r24 to wav
Post by: MacGyver on April 08, 2011, 04:17:55 PM
PLEASE READ IF YOU'RE REQUESTING ASSISTANCE WITH CONVERSIONS

If you're needing more information on the conversion tools, or how to make them work please post in this thread before trying to contact me by PM.  That way if I'm out of pocket one of the other techs can either reply in this thread, or contact you privately if the solution warrants it.  Unfortunately if you try to conact me directly, they have no way of knowing you need assistance.

Thanks.  :054:
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on April 27, 2011, 11:23:47 AM
Hello,

I'm getting rid of our old Axxess switch and need to get some messages off the EM box.   I'm hoping someone can shoot me the tool.

Thank you!

Hey Jeremyl:

Mac said we had someone in the forum that needed help with the conversion tool, but according to his post above, it looks like he's already sent it to you.  If you've having issues or didn't get it, post back and I'll see if I can help.
Title: Convert R24 to wav
Post by: CLAY on May 03, 2011, 07:10:35 AM
We are preparing to rebuild our voicemail system and are needing the conversion tool to convert .r24 to wav.  Is this tool still available and if so can I get a copy of it?
Title: Re: Convert R24 to wav
Post by: Ken The Phoneman on May 03, 2011, 09:07:47 AM
We are preparing to rebuild our voicemail system and are needing the conversion tool to convert .r24 to wav.  Is this tool still available and if so can I get a copy of it?

Hi Clay.  Welcome to the board.

The converstion tool runs from the command line, so you will need some DOS skills.  Also it does nothing to isolate the files you're wanting.  What I mean is that you will need to identify all the R24 files you need and move them to an area to be converted.  Is this the type thing you're comfortable doing?

We have a copy on the server here at the office, but I can't seem to locate it.  I just called Mac to see where it is.  He is out of the office in a meeting, but I'm sure I'll hear back from him before lunch. 
Title: Re: Convert r24 to wav
Post by: CLAY on May 03, 2011, 03:27:42 PM
Yes, I feel comfortable doing that I am very familiar with DOS.   I already have the r24 files copied over for the conversion. 
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on May 03, 2011, 05:45:56 PM
Great.  Check your PMs.  I just shot you a message to see how we can get the tool over to you.
Title: Re: Convert r24 to wav
Post by: sc-phones on June 07, 2011, 07:31:45 AM
Good Morning,

I have a user that wants one of her VM saved off. It is in the R24 format. I am TOO familiar with DOS commands (dating myself).

May I please have the converter.

Thanks
Title: Re: Convert r24 to wav
Post by: MacGyver on June 07, 2011, 04:57:04 PM
Hi Carl:

Welcome to the board.

Actually for your situation I've got a tool that will be a good fit for you and will actually work from a GUI.  I'll change the file name from a .exe to a .ex_ and we'll see if your email box will allow you to receive it. :054:
Title: Re: Convert r24 to wav
Post by: Hans on June 15, 2011, 05:11:58 AM
Sorry MacGyver

I just read your note about sending PM's

Would it be possible to have a copy of the conversion tool as I need to convert r24 and r32 files?

Thanks in advance
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on June 15, 2011, 08:01:48 PM
Would it be possible to have a copy of the conversion tool as I need to convert r24 and r32 files?

Hi Hans:

Welcome to the board.  Mac is out, so I thought I'd respond. 

I'm not sure if the tool will covert r32 files.  I've never heard of that being requested before. 

There are some different tools we use.  What is your goal?  Are you converting an individual file to wav, trying to convert a batch, or are you trying to create r24 files, etc?
Title: Re: Convert r24 to wav
Post by: Hans on June 16, 2011, 02:16:08 AM
Thanks for your quick reply

Batch conversion would be ideal so some sort of command line tool would be the best.
The r32 files are not important so as long as it can convert r24 from an old Axxess it will be fine.
Title: Re: Convert r24 to wav
Post by: MacGyver on June 16, 2011, 04:13:05 PM
I think I got you fixed up Hans.  I just sent you a command line tool that will do batches.  You'll need some DOS skills, but since you asked for a CLI tool and looking at your profile I assume you have those.  :066:

Let us know if you have any issues and one of us will try to help. :054:
Title: Re: Convert r24 to wav
Post by: Hans on June 17, 2011, 03:23:07 AM
Many thanks

The tool can also handle my .r32 files so everything sorted.
The script to loop throgh the files was the easy part :-)

Hope I can be of any help another time.

Title: Re: Convert r24 to wav
Post by: MacGyver on June 17, 2011, 11:38:37 AM
Thanks for the update Hans and for the heads up on the r32 files. 

Hope to see you around the board. :054:
Title: Re: Convert r24 to wav
Post by: onebelow0 on June 20, 2011, 03:57:37 PM
Hello I have a user that want's to save a couple of voicemails as wav files. Is that the exe tool you mentioned before or the command line option?

Thanks!
Title: Re: Convert r24 to wav
Post by: MacGyver on June 21, 2011, 11:24:32 AM
Hello I have a user that want's to save a couple of voicemails as wav files. Is that the exe tool you mentioned before or the command line option?

Welcome to the board!

To answer your question either tool would do that.  Have you been able to isolate the files that need to be converted?
Title: Re: Convert r24 to wav
Post by: atmarosi on June 23, 2011, 03:00:20 AM
Any way I can get a copy of the documentation and conversion tool? I need to replace some recordings - and all I have is mp3/wav files...Thanks in advanced!
Title: Re: Convert r24 to wav
Post by: MacGyver on June 23, 2011, 10:51:11 AM
Any way I can get a copy of the documentation and conversion tool? I need to replace some recordings - and all I have is mp3/wav files...Thanks in advanced!

Hi atmarosi.  Welcome to the board.  In reviewing your profile it doesn't appear you're a tech or admin, so before we move forward and I help you do something that could potentially bring down your system, I'd like to offer you a little advice.

Going the other direction (wav/mp3 to r24) really takes a little knowledge of workings of the system.  You actually have to make a place for the new recordings to be inserted, identify the location, convert the files, and then insert them into the file structure.  At one time I had created a set of directions to do that, but I apparently don't have a copy of them any longer.  Even with the directions you had to have a good working knowledge of the Sysmon console etc., and unfortunately there is no real documentation on the converstion tool other than the DOS help that obtained at the prompt. 

There are situations where we do the conversion and insert them, but unless you have a reason to go that route it's a lot easier and more common for users to play the mp3 into the phone to create the new recording.
Title: Re: Convert r24 to wav
Post by: atmarosi on June 24, 2011, 12:49:31 AM
Thanks for looking out MacGyver - I appreciate it.

I'm familiar with mp3 and other audio format/codecs so I'm not too concerned with the conversion aspect.  Also, I did some home work and read up on how others have accomplished replacing the custom recordings via this method:  monitor a custom recording locally on the VPU to grab the sit file name, convert the mp3/wav to r24, and then replace the custom recording monitored previously.

I'm going to test this method out on an empty slot just to verify that it's good to go - and then I've only got a couple of new recordings to drop in.  Only thing I'm missing - convert.exe :)

Thanks again.
Title: Re: Convert r24 to wav
Post by: MacGyver on June 24, 2011, 11:27:13 AM
Awesome.  It sounds like you've done your homework.  I'll shoot you a PM shortly and we'll make arrangements to get you set up with something to help.  :066:
Title: Re: Convert r24 to wav
Post by: mrselle1979 on July 20, 2011, 12:04:04 PM
Can someone email me the conversion tool for r24 files?  We have a vm that our legal team needs and google isn't being much help except to direct me here.
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on July 20, 2011, 07:30:59 PM
Can someone email me the conversion tool for r24 files?  We have a vm that our legal team needs and google isn't being much help except to direct me here.

Welcome to the board.  Is it just one file that needs to be converted to a wav, and if so have you been able to isolate the correct file?
Title: Re: Convert r24 to wav
Post by: zleviticus on July 22, 2011, 03:52:40 PM
I have been looking for a way to convert some of my audiotext recording to wav. Also will the converter do the opposite and convert from wav to audiotext format?  Our greetings would sound so much better recorded on a mic versus a phone handset.  Maybe i can even autotune some.. LOL

thanks for any assistance you can give.
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on July 22, 2011, 05:32:48 PM
I have been looking for a way to convert some of my audiotext recording to wav. Also will the converter do the opposite and convert from wav to audiotext format?  Our greetings would sound so much better recorded on a mic versus a phone handset.  Maybe i can even autotune some.. LOL

thanks for any assistance you can give.

There is a tool that will allow you to convert from wav back to r24 as long as the wav is in the right format.  The program isn't very user friendly, and inserting the files and making them work is a tech level procedure however.  Are you comfortable with the file structure and how to isolate the file that needs conversion?  Just be careful as you could end up with a dead Axxessory Talk unit if you're not. 
Title: Re: Convert r24 to wav
Post by: Ian Schwartzman on July 25, 2011, 06:24:40 PM
I can't use the same username, it must still be in the sql backend somewhere.  I also had to register from a different external IP, seems only one registration per IP per [period of time].  Thank you for responding so quickly though it took me a while to get back.

They are from an older Intertel phone system, before the Mitel migration.  The extension is .n08a.  I'm fairly sure they are encoded using u-law ccitt.  I've been using ffmpeg to attempt to convert them to RAW or some other manageable form, though something is just not right.

Cheers!
Title: Re: Convert r24 to wav
Post by: MacGyver on July 25, 2011, 06:45:47 PM
I apologize for the file error.  I'll go check the logs and see if I can find why it's blocking your other IP.

The .n08a must have been before my time.  I don't think I've ever even gotten a request to convert one of those before.  I'll send RCA (our Inter-Tel mod) a message to have him check his Inter-Tel files in case he has a conversion tool.  It may take a little time for him to check all his archives on external drives, but I'll post back as soon as I hear.
Title: Re: Re: Convert r24 to wav
Post by: RCA on July 25, 2011, 07:58:56 PM
Ian,

It would really help us if you know what model and software version the system is. Also, what folder are you pulling the files from? Any other info would be great.

It almost sounds like this might be an Axxent system or maybe they are the data files.

<Sent via Tapatalk>
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on July 27, 2011, 12:59:25 PM
Hi,
Can i please get this r24 to wav converter and instructions sent to me?
Thx.
Title: Re: Convert r24 to wav
Post by: MacGyver on July 27, 2011, 01:58:25 PM
Hi,
Can i please get this r24 to wav converter and instructions sent to me?
Thx.


Hey SA-Cowboy.  Welcome to the board!

There are various tools.  Tell us what you're trying to accomplish.  Are you trying to convert a file to wav, or are you trying take a generic file and convert it to use on the system.  Also have you been able to isolate the files in the tree?
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on July 27, 2011, 03:05:36 PM
thanks for the reply.
we have the issue with getting the voicemail files from the intel-tel
format r24 to be saved as a wav for management to use outside of the voicemail message.
i have seen the previous posts and it looks like this converter tool mentioned is what i need.
Title: Re: Convert r24 to wav
Post by: celtictech on August 18, 2011, 03:08:20 PM
Would you mind sending the conversion tool and instructions over to me, please?

We just got a customer that we have installed a ShoreTel system in and we want to re-use some of the announcements and greetings, so the conversion tool will help us greatly.

Thank you very much in advance!
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on August 19, 2011, 07:47:23 AM
hello again,
i am still hoping to get this inter-tel voicemail conversion tool and instructions for the r24 type files sent to me.
i don't know if anybody is still following this post and is able to help but hopefully soon i will be able to get this.
thanks.
Title: Re: Convert r24 to wav
Post by: MacGyver on August 19, 2011, 10:00:27 AM
Hey guys:

Sorry for the delay in responding.  Ken is on vacation, so I've been a little backed up.

It sounds like you're both going from .r24 to .wav and not trying to do batches.  We've got a GUI driven version that should take care of you without all the headaches.  I'll try and get it zipped up so you're email will allow it and get it out today when I get to the office.

BTW welcome to the board. :054:
Title: Re: Convert r24 to wav
Post by: celtictech on August 19, 2011, 10:02:49 AM
Hey guys:

Sorry for the delay in responding.  Ken is on vacation, so I've been a little backed up.

It sounds like you're both going from .r24 to .wav and not trying to do batches.  We've got a GUI driven version that should take care of you without all the headaches.  I'll try and get it zipped up so you're email will allow it and get it out today when I get to the office.

BTW welcome to the board. :054:

Thanks very much! I look forward to being a part of this board. We've got some Comdial/Vertical techs and I'm our ShoreTel Engineer so I think we can bring a lot to this site!
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on August 19, 2011, 10:30:48 AM
Hey guys:

Sorry for the delay in responding.  Ken is on vacation, so I've been a little backed up.

It sounds like you're both going from .r24 to .wav and not trying to do batches.  We've got a GUI driven version that should take care of you without all the headaches.  I'll try and get it zipped up so you're email will allow it and get it out today when I get to the office.

BTW welcome to the board. :054:
thanks again,
i am looking forward to seeing how this works.
Title: Re: Convert r24 to wav
Post by: MacGyver on August 19, 2011, 06:20:29 PM
Thanks very much! I look forward to being a part of this board. We've got some Comdial/Vertical techs and I'm our ShoreTel Engineer so I think we can bring a lot to this site!

You're very welcome, and we look forward to your input.  BTW, be sure and let your Comdial techs know that one of our Administrators, Larry (aka CMDL_GUY) is actually a former Comdial Engineer.  He actually designed many of the things they work with today, and is a HUGE asset when you run into things that you just can't quite figure out.  

SA_Cowboy, I got both you and celtictech set up.  I didn't get a bounce back so I suppose the files were delivered to both your email boxes.  The version I sent you is a bit limited in its use, but runs from a GUI and is very user friendly compared to the other versions.  If you need any help, just post back in this thread and one of us will take care of you.

Welcome to the board, and don't be a stranger.   :003:

Oh BTW, you'll need to rename the file extension back to .exe.  I changed it to .ex_ so your mail severs wouldn't reject it.  :066:
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on August 23, 2011, 01:30:12 PM
mac,
thanks for the inter-tel convert r24 to wav program.
seems that i am having a problem with it.
when i run the program and select the input file as r24 then the output box is prompting me to keyin a name for the file as a wav.
when i give it a name, ie - test, then click save, then i get a couple of error messages.
1) a box with red x titled: c:\convert.exe - message box: c:\convert.exe. the parameter is incorrect - OK click box. when click on it it goes to message #2.
2) message box title error: could not execute the external program c:\convert.exe - OK click box.
put this on my desktop, in the C: drive root, and both give the same error.
am i doing something wrong?
help please!
Title: Re: Convert r24 to wav
Post by: MacGyver on August 23, 2011, 07:58:17 PM
That usually indicates you're browsing to a foreign location for the files.  Try this; put the conversion program in your C:\ directory.  Also make sure the file that you want to convert is in that same root directory.  Now when you go to do the conversion, look at the file structure pull down at the top and when you browse to the .r24 file, make sure you're looking at the copy that is in C:\.  Also make sure the destination directory is C:\ as well.

Lastly, remember even though this is working from a GUI (of sorts) DOS rules still apply, so limit your file names to 8 characters plus the extension and don't try to run the program from a 64 bit OS.

Try that and if it still doesn't work I'll set you up with a different path. :054:
Title: Re: Convert r24 to wav
Post by: SA-Cowboy on August 24, 2011, 08:54:32 AM
mac,
putting the .r24 recording files and the inter-tel conversion program in the c: root directory was the solution.
the .r24 files i tested converted to .wav successfully.
thanks again many times over for your help.
Title: Re: Convert r24 to wav
Post by: MacGyver on August 24, 2011, 10:15:14 AM
Glad I could help.  Don't be a stranger.  :066:
Title: Re: Convert r24 to wav
Post by: aklawrence on September 07, 2011, 12:15:47 AM
I'm in the beginning stages of an Inter-tel migration and could use the tool for converting the files to a .wav format to bring into our new system.  I'm comfortable with either a GUI or DOS based utility as we will be moving mailboxes on both a departmental (batch) and individual user level. 
This would save me a ton of time over setting up a temporary mailbox, doing the UC client and forwarding all those voicemails to the mailbox.

Thanks in advance,

Tony
Title: Re: Convert r24 to wav
Post by: MacGyver on September 08, 2011, 10:51:16 AM
Hi Tony:

Welcome to the board.

Sorry for the delay but we were all out yesterday.  I just sent the tool you'll need to the email address in your profile.  Just rename it back to a dot exe, and you'll be good to go. :054:
Title: Re: Convert r24 to wav
Post by: anthpov on September 27, 2011, 01:46:14 PM
Hi,
I am currently doing a PBX conversion and need to convert our r24 audiotex recordings to wav files.  Can I please get this r24 to wav converter and instructions sent to me? I am comfortable with DOS commands and scripting.

Thanks in advance
Anthony
Title: Re: Convert r24 to wav
Post by: MacGyver on September 28, 2011, 07:36:15 PM
Hi Anthony:

Welcome to the board.  I apologize for the delay in responding, but I've been out of the office on a project for a couple of weeks, and Ken has been buried.  I'll try to remember to get with you on this tomorrow.  Will the email address in your profile allow you to receive exe files?
Title: Re: Convert r24 to wav
Post by: anthpov on September 29, 2011, 06:48:47 AM
I have changed my profile to use an email that should allow exe file attachments.  Thank you
Title: Re: Convert r24 to wav
Post by: MacGyver on September 29, 2011, 11:10:47 AM
Anthony:

I sent you a version that should do everything you want.  It's not the most user friendly version, but based on your profile you should have no problems with it.  I put it in a zip file and sent it to both addresses, so hopefully one them will allow it.

Please don't be a stranger.  We could use some of your expertise here on the board. :054:
Title: Re: Convert r24 to wav
Post by: MRussell127 on October 20, 2011, 12:14:26 PM
Hi,

Would it be possible for me to get a copy of the conversion program if it is still available. You seem to be the only source for the tool.

Thanks,

Michael
Title: Re: Convert r24 to wav
Post by: MacGyver on October 22, 2011, 01:28:29 PM
Hey Michael:

I'm sorry for the slow response.  I saw your post, thought I'd get back to it when I got by the the office, and then flat forgot.

Did you get your problem resolved?  If not give me a little insight on what you're doing and we'll get you set up.  Also are you comfortable with command line?
Title: Re: Convert r24 to wav
Post by: MRussell127 on October 24, 2011, 11:06:05 AM
I am going to date myself here but, I have been using the command line since there was ONLY a command line.

I need to convert my attendant recordings (press 1 for customer service, 2 for sales, etc...) for our new switch. I do not have a script for each recording and I need to re-create them on my new switch. I have already pulled the .R24 files from my old voice mail system.

Michael
Title: Re: Convert r24 to wav
Post by: MacGyver on October 24, 2011, 11:56:51 AM
If you've managed the identify and pull the .r24's then you've already won the major battles.  Check your email. :054:
Title: Re: Convert r24 to wav
Post by: Justin on November 04, 2011, 06:38:11 PM
Hey MacGyver,

I hate to hijack a thread but I am also in need of this tool as our machine that had it lost it's marbles (hard drive crashed).  Thank you

Justin
Title: Re: Convert r24 to wav
Post by: jan on November 14, 2011, 05:56:23 PM
I am also involved in a conversion, only 947 .r24 files to check... please pm/email the info I need.

Thank you, Jan.
Title: Re: Convert r24 to wav
Post by: Marc Haycook on November 14, 2011, 10:14:10 PM
Hi Jan and Justin,

I know Mac has been out of the office for a few days, so I will send him an email off line and see if he can get back to you guys tomorrow.
Title: Re: Convert r24 to wav
Post by: MacGyver on November 15, 2011, 11:05:24 AM
Hi Jan:

Welcome to the board.  When you say "files to check" what are you trying to do?  The easiest way to identify the files to be converted is via SysMon. 
Title: Re: Convert r24 to wav
Post by: AaronMichael on November 16, 2011, 10:17:32 AM
Hi guys!  Would it be possible for me to get the R24 -> Wav converter?  We are going from an old inter-tel axxess system to a new ShoreTel system, and I need to convert this folder full of R24 files.

Thanks!
Aaron
Title: Re: Convert r24 to wav
Post by: MacGyver on November 16, 2011, 04:47:04 PM
Hey Aaron:

Welcome to the board.  To do what you're asking, you'll need a utility that will support wildcards, and it's not very user friendly.  How are you comfortable with command line?  Also you might need to update the email address in your profile.  I'm not sure that one will allow you to receive an exe file.
Title: Re: Convert r24 to wav
Post by: AaronMichael on November 17, 2011, 08:20:57 AM
Hi!  I am very familiar with CLI usage...I'll update my email address to my work address, shouldn't have an issue sending to it.

Thanks!
Aaron
Title: Re: Convert r24 to wav
Post by: MacGyver on November 17, 2011, 07:13:33 PM
You're welcome Aaron.

Sorry for the delay I was out before daylight this morning, and just got back.  I just sent an email to your work address.  Let me know if it doesn't come through.  Let me know if we can help, and don't be a stranger. :054:
Title: Re: Convert r24 to wav
Post by: jan on November 20, 2011, 04:22:36 PM
Hi MacGyver:

Ohh, of all the audio files I think only a few are being used, so I don't think I have to convert many.

I have system access to the Session Manager (no password). I see the System Diagnostics program which has a System Monitor, is that what you mean? What is the default password for it?

The email on my profile also does not accept .exe files, I just changed it to one that does, can you please resend the program?

Thank you,
Jan.
Title: Re: Convert r24 to wav
Post by: danjmcs on November 21, 2011, 05:06:47 PM
PLEASE READ IF YOU'RE REQUESTING ASSISTANCE WITH CONVERSIONS

If you're needing more information on the conversion tools, or how to make them work please post in this thread before trying to contact me by PM.  That way if I'm out of pocket one of the other techs can either reply in this thread, or contact you privately if the solution warrants it.  Unfortunately if you try to conact me directly, they have no way of knowing you need assistance.

Thanks.  :054:
Hey Mac,

Been running the InterTel Axxess system for a good ten years and am looking to do some work with our Audiotex files as well, so would love to get my hands on the CLI tool you've sent off to others.  Looking to update some of our recordings and going through the "back door" so to speak sure seems like the way to go, if the tool will convert from R24 to WAV/MP3 as well as back to R24 for updating some recordings outside of the system.

Already have access directly to the .r24 files on the server, so that .zip file would be much appreciated!

Dan

Title: Re: Convert r24 to wav
Post by: MacGyver on November 21, 2011, 09:10:14 PM
Jan: We're not allowed to give out default or back door passwords, but I'll shoot you an email shortly with some information. 

Dan, welcome to the board.  Sounds like we could use you around here.  :066:

The tool that will work best for you will change back and forth between R24 and Wav.  To go to mp3 you'll need to convert the wav using another utility, but those are readily available and you probably already have something on your computer that will do it.  I'll get the tool over to you shortly.  Hope to see you around the board.
Title: Re: Convert r24 to wav
Post by: danjmcs on November 21, 2011, 10:01:30 PM
Dan, welcome to the board.  Sounds like we could use you around here.  :066:

The tool that will work best for you will change back and forth between R24 and Wav.  To go to mp3 you'll need to convert the wav using another utility, but those are readily available and you probably already have something on your computer that will do it.  I'll get the tool over to you shortly.  Hope to see you around the board.
Great, thanks, that will definitely do the trick.  We have some Muzak recordings that they are providing in either .wav or .mp3, so yep, can definitely get that wav/mp3 conversion handled without a problem.

And yeah, i remember the good ole DOS-based Axxess programming utilities... scarrrrry slow over the good ole 9600 baud RS-232 interface, back in the day, hehe.  We're still in the v8-9 era on our current system, looking to go to a new pure-IP system in the next year or so, but the deals on used Axxess bits and pieces have made it cheap to add IP 86XX series handsets for remote users, so been able to make it last longer than i expected for our immediate needs.  Once i figured out what firmware needed to be in the IP handsets to work with the old 16-Channel PAL type IPRC cards, they work reasonably well. 

Sorry to get off track/topic!

Dan
Title: Re: Convert r24 to wav
Post by: danjmcs on November 21, 2011, 10:31:53 PM
Awesome, just received, works great!  Wrote a couple simple batch files to prompt for a filename and convert either direction and I'm rollin'!  Thanks!
Title: Re: Convert r24 to wav
Post by: MacGyver on November 22, 2011, 11:57:06 AM
Thanks for the update Dan.  I looked at the script on your batch.  You truly are an old DOS guy.  :054:
Title: Re: Convert r24 to wav
Post by: Justin on December 06, 2011, 05:56:10 PM
MacGyver,  Is there anyway that I could get the convert software we are unable to find the disc that inter-tel gave use and the machine we had it on is toast?
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on December 06, 2011, 07:08:55 PM
Hi Justin:

Welcome to the board!  Will your email accept exe files?  I was thinking we tried to send that to you once before, but perhaps I'm mistaken.  Also, do you understand how to isolate the correct r24? 
Title: Re: Convert r24 to wav
Post by: Justin on December 07, 2011, 09:02:18 AM
Hello Ken,

I believe I requested it before but it never arrived.  I believe that our email provider may block .exe files.  is there anyway you could zip it.  Yes I can isolate the r24 file needed.  Thank you for asking you guys are a great resource.
Title: Re: Convert r24 to wav
Post by: MacGyver on December 07, 2011, 07:53:28 PM
Hey Justin:

I renamed the extension on the file, put it in a zip, and then put a password on the zip to keep the mail server from being able to look inside the file.  Hopefully that will get through to you.  Let us know if you need any help.  :003:
Title: Re: Convert r24 to wav
Post by: kevinlaz on December 14, 2011, 07:42:31 PM
Hello,

I am also in need of the R24 converter tool as I am doing a system upgrade from our Axxess to a Mitel 5000.  I have succesfully obtained r24 files of users and would like to obtain the tool to convert these to wav.  If there is a batch mode possible, this would also be very helpful to receive instructions.

Thanks in advance for the help.

Regards,
Kevin
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on December 14, 2011, 10:25:06 PM
Hi Kevin:

If you have already identified and recovered your r24 files then you're in pretty good shape as finding the right files can be the difficult part. When you say a "batch mode" though, what are you asking? Mac has a bat file we use sometimes when converting individual files, but if you're in an upgrade situation and wanting to convert all of the files that you have recoverd the program will allow using wildcards.  Are you familiar with dos?
Title: Re: Convert r24 to wav
Post by: kevinlaz on December 15, 2011, 09:19:53 AM
Ken,

Thank you for the response. My comment on "batch mode" is like you said, the ability to convert all files with wildcards.  Born using DOS, so very familar!

Regards,
Kevin
Title: Re: Convert r24 to wav
Post by: MacGyver on December 15, 2011, 07:06:03 PM
Born using DOS, so very familar!

My kind of guy.  :011:

Kevin can you get exe files at the email account on your profile?  I can rename it and put it in a password protected zip which gets it through most of them, but some mail servers are not allowing the password protected zips.
Title: Re: Convert r24 to wav
Post by: kevinlaz on December 15, 2011, 11:46:56 PM
Yes I should be able too receive but password protected zip might be better.
Thanks,
Kevin
Title: Re: Convert r24 to wav
Post by: MacGyver on December 16, 2011, 07:27:46 PM
Sorry for the delay Kevin.  Ken is off and I've been out all day.  I just sent you the file with instructions.  Just enter the pass for the zip and rename the file back to an exe. 

Good luck.  :054:
Title: Re: Convert r24 to wav
Post by: mdk on December 21, 2011, 09:36:54 AM
Any chance I could get a copy of this utility.  We are in the early stages up migrating a phone system from an older Inter-Tel OS2 system and I need to convert the r24 audiotex recording files to wav and then to mp3 files.  I am having a devil of a time finding a download for the convert.exe utility.  I have the instructions, just not the exe.  I could receive the file wrapped in a zip file.
Thanks in advance for any help you can provide.
Title: Re: Convert r24 to wav
Post by: theaardvark on January 11, 2012, 06:47:03 PM
Hi. Any chance of acquiring that conversion utility, too please?

I have an ageing Axxess that will shortly put out to pasture and it would be great to save the r24 files from that system for archival purposes! r24 to WAV would be fine - not worried about MP3 at this moment. A CLI tool would be fine - I'm a UNIX guy!

Thanks!
Title: Re: Convert r24 to wav
Post by: kanso on February 14, 2012, 09:05:03 AM
Hello, looking for this utility as well. Moving away from an old Axxess system too... Would be most helpful to convert the recordings to import into the new system.
Comfortable with CLI + conversion to other formats after this.

Would be MOST appreciated!

Thanks!
Title: Re: Convert r24 to wav
Post by: MacGyver on February 16, 2012, 05:20:58 PM
***PLEASE READ REGARDING CONVERSION UTILITIES***

Recent changes have had to been implemented regarding Inter-Tel utilities.  Please understand that these are tech level utilities and not supported for use by end users.  Therefore due to repeated requests for conversions this thread is being reopened to alllow end users who are upgrading a source to have their R24 files converted.  If you need to have files converted you may post in this thread and a moderator or senior level board member will contact you via the email address in your profile.  You can then make arrangements with the technician to do a conversion of your corporate voicemail files for you.  Expect the technician to charge for his time and experience.
Title: Re: Convert r24 to wav
Post by: wilobeto on June 25, 2013, 02:50:04 PM
I too would appreciated the conversion file. Could you send me a link or the file. If the latter please change the extension from .exe. We're getting rid of our old Intertel system and there's a few voicemails we need to keep.

Much appreciated, Wilo
Title: Re: Convert r24 to wav
Post by: MacGyver on June 25, 2013, 05:30:57 PM
Hi Wilo:

Welcome to the board!  

I'm sorry, but as referenced above since this is the actual Inter-Tel utility (not a home brew) we can't send it out to end users.  If you would like to have someone convert the files for you I'll be glad to have a tech get in touch with you.

If you prefer to work with it yourself you might try some of the audio conversion programs. It's a bit cumbersome, but with persistence it can be done.  
Title: Re: Convert r24 to wav
Post by: PhoneGal on July 19, 2013, 12:07:51 PM
Macgyver.  can you send me a copy of the tool you mentioned to convert the r24 to wav?  I have a voicemail on an Axxess that I am trying to convert.
M.Peterson@OSCphones.com
Thanks
Title: Re: Convert r24 to wav
Post by: MacGyver on July 20, 2013, 11:12:56 AM
Hey Phonegal:

Welcome to the board.  Look for a PM and we'll see if we can get that converted for you. :054:
Title: Re: Convert r24 to wav
Post by: tomd on September 20, 2013, 09:07:32 AM
I was looking to get the utility to convert, I'm changing out 2 axxess systems to hx and need to convert.  Thanks!
Title: Re: Convert r24 to wav
Post by: bcole_slk on October 22, 2013, 03:32:14 PM
Hello - as it sounds like many others have done in the past, I'd appreciate a copy of one of these utilities to migrate .r24 recordings from an Inter-Tel System to .wav files.  I've found the specific .r24 file I need and the user would like to save this message for playback elsewhere.  Usually we've always used a Dictaphone and recorded the messages during playback, but apparently he's looking for better quality than that.  Could someone send me the information for the file conversion please?  Our Inter-Tel system is sitting on an old Windows 2000 machine so no 64-bit OS issues here  :003:
Title: Re: Convert r24 to wav
Post by: bcole_slk on October 22, 2013, 04:14:49 PM
Disregard the request.  I got it.  Thank you.
Title: Re: Convert r24 to wav
Post by: carmac on November 21, 2013, 11:21:20 AM
I hope this tool or better is still available. We just retired our 25+year Axxess System (10.3) with EM, and is usually the case NOW some peeps want some messages retrieved for them. I tried to email out of the EM box but all they get is a .EML that is essentially blank. I need to copy their messages to a usable, playable format and send that to them. Talking about 10-15 messages for about 15 peeps, so far.

TIA
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on November 21, 2013, 11:48:05 AM
Hi Carmac, and welcome to the board!

There are a few options to pull those messages yourself.  If you set up Level I Unified Messaging on a mailbox, then any VMs left at that box will be emailed to you in a .wav format.  You can then forward the existing messages to that box.  Some people use the record a call feature and simply playback the message with RAC turned on and that will email the message as well, but that seems a bit redundant.

As for the converstion utility, since it's the actual Inter-Tel software we can't email it out as it's proprietary.  If they want to have a conversion done we can refer you to a tech who does them.

There is a way to convert them with some off the shelf software, but I understand it's hit and miss.  I've never tried it personally as we use the Inter-Tel tools.

Mac will be back in the office after lunch and he may have some added insight.
Title: Re: Convert r24 to wav
Post by: Jay on December 20, 2013, 11:48:56 AM
I have a defunct voicemail system, but have extracted the r24 files I wish to preserve for posterity :) I would be interested in having someone quote me a price, ASAP.
Title: Re: Convert r24 to wav
Post by: MacGyver on December 20, 2013, 12:14:19 PM
Hi Jay:

Welcome to the board.  I'm headed out for the holiday, but you said ASAP so I'll send out a blast to several techs.  I should be able to find one that can get in touch with you before the end of the day.
Title: Re: Convert r24 to wav
Post by: nkruger on February 25, 2014, 03:05:09 PM
I know this post is crazy old, so this is a long shot, but is there any chance you can still send out that convert utility?
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on February 25, 2014, 03:42:06 PM
I know this post is crazy old, so this is a long shot, but is there any chance you can still send out that convert utility?

Hello, and welcome to the board.

I'm sorry, but since this is the actual Inter-Tel utility, and a tech level program we're not allowed to distribute it to end users.   There was some discussion about being able to force the converstion in Pro Tools, but unfortunately unless you already have access to a copy, I understand the software is cost prohibitive.
Title: Re: Convert r24 to wav
Post by: PieTelTec on May 29, 2014, 10:15:31 AM
I have a slightly different issue. I have a customer with an Inter-Tel Axxess and they would like to have the person who recorded their Promo on hold recordings (a local professional) do the recordings for their various greetings and menu recordings. Since the person only works in a studio I have to find a way to get the MP3 or Wav files into the system and be usable as the greetings.  Any Suggestions?
Title: Re: Convert r24 to wav
Post by: MacGyver on May 29, 2014, 12:06:34 PM
Hello and welcome to the board!

The good news is that it can be done, and perhaps the better news for you is that this is absolutely a tech level procedure.  The client should in no way attempt this on their own.

In this case converting the files to r24 is not as straight forward as going the other direction, but we have found a way to do it for our clients and have done it many times over the years.  If they decide to go forward I'll be happy to help you with that.  Afterward however you'll have to surgically insert the new professional recording in the system.

A quick word of warning.  Some people have nightmares trying to make this work, but we've never had a problem.  You might want to make a few samples by just making r.24 recordings on a phone, and then play with changing them out to get the feel for it.  Then quote the price accordingly.  You won't find many techs willing to even give them a price.
Title: Re: Convert r24 to wav
Post by: briggins on June 03, 2014, 10:48:20 PM
Hello,

I think I am a little late to the party, but I need to convert .r24 files to wav or mp3.  Reading the thread it appears there is a solution.  I would appreciate some help.
Title: Re: Convert r24 to wav
Post by: Ken The Phoneman on June 04, 2014, 09:51:45 AM
Welcome to the board Briggins. How many files do you need converted?
Title: Re: Convert r24 to wav
Post by: PieTelTec on June 13, 2014, 09:11:54 AM
Hello and welcome to the board!

The good news is that it can be done, and perhaps the better news for you is that this is absolutely a tech level procedure.  The client should in no way attempt this on their own.

In this case converting the files to r24 is not as straight forward as going the other direction, but we have found a way to do it for our clients and have done it many times over the years.  If they decide to go forward I'll be happy to help you with that.  Afterward however you'll have to surgically insert the new professional recording in the system.

A quick word of warning.  Some people have nightmares trying to make this work, but we've never had a problem.  You might want to make a few samples by just making r.24 recordings on a phone, and then play with changing them out to get the feel for it.  Then quote the price accordingly.  You won't find many techs willing to even give them a price.

Do you have a written procedure for this that I can look at. I can honestly say after 12 years of doing Inter-Tel, this is the first time this request has been made. Just an FYI, they are using a VPU server and not an EVMC.
Title: Re: Convert r24 to wav
Post by: MacGyver on June 13, 2014, 10:01:09 AM
Do you have a written procedure for this that I can look at. I can honestly say after 12 years of doing Inter-Tel, this is the first time this request has been made. Just an FYI, they are using a VPU server and not an EVMC.

There is nothing in writing.  This is a procedure I created through trial by fire, and I completely believe that you've never had to do this in 12 years.  As I said, this is something they'll be hard pressed to find anyone else to even give them a quote.  

We have some general guidelines about what we can discuss in the "open forums," but your company checks out and you show to be the licensee for your company so I've upgraded your status.  You can now access the tech and business owner forums.  I'll shoot you a PM with some guidelines and then if we need to get deeper into the walk throughs we can create a thread in the Technician forum which is a protected area.  That way if I'm not available Ken or Rhett can try to help you as well.  As I mentioned this isn't the kind of thing we'd want an end user trying to do based on something they read in the open forum as there's a good chance they'd fubar the system.

Oh and btw, VPU; no problem.
Title: Re: Convert r24 to wav
Post by: PieTelTec on June 14, 2014, 08:19:15 AM
Do you have a written procedure for this that I can look at. I can honestly say after 12 years of doing Inter-Tel, this is the first time this request has been made. Just an FYI, they are using a VPU server and not an EVMC.

There is nothing in writing.  This is a procedure I created through trial by fire, and I completely believe that you've never had to do this in 12 years.  As I said, this is something they'll be hard pressed to find anyone else to even give them a quote.  

We have some general guidelines about what we can discuss in the "open forums," but your company checks out and you show to be the licensee for your company so I've upgraded your status.  You can now access the tech and business owner forums.  I'll shoot you a PM with some guidelines and then if we need to get deeper into the walk throughs we can create a thread in the Technician forum which is a protected area.  That way if I'm not available Ken or Rhett can try to help you as well.  As I mentioned this isn't the kind of thing we'd want an end user trying to do based on something they read in the open forum as there's a good chance they'd fubar the system.

Oh and btw, VPU; no problem.

Thank you for the status upgrade, and the potential help.
Title: Re: Convert r24 to wav
Post by: MacGyver on June 14, 2014, 11:41:51 AM
You're welcome.  I'm sorry for the delay in getting the PM over to you.  I got buried yesterday, and Ken wasn't sure he remembered part of the process.  I'll start getting a PM put together for your right now.
Title: Re: Convert r24 to wav
Post by: PieTelTec on July 25, 2014, 10:07:42 AM
You're welcome.  I'm sorry for the delay in getting the PM over to you.  I got buried yesterday, and Ken wasn't sure he remembered part of the process.  I'll start getting a PM put together for your right now.

Sorry for the delay in getting back to you. I had discovered that that recording done by the Pro had some errors and not compatible with current system programming. they are having the recording redone.
Between Vacation in Dallas and getting caught up I have been swamped. I tried to send you a PM, But I guess my account level does not allow that.
Title: Re: Convert r24 to wav
Post by: MacGyver on July 25, 2014, 01:30:12 PM
California wasn't hot enough for you, so you came to Dallas?  :011:

No problem.  I fixed your account status so you're back at Tech/Business Owner.  You hadn't logged in for a while, so it changed your access level. 
Title: Re: Convert r24 to wav
Post by: PieTelTec on July 28, 2014, 08:39:41 AM
California wasn't hot enough for you, so you came to Dallas?  :011:

No problem.  I fixed your account status so you're back at Tech/Business Owner.  You hadn't logged in for a while, so it changed your access level. 

Are you kidding about Dallas Being Hot. I loved it, I was raised there and all of my family is still there. My dad who lives with us is in failing health and we took him to see the family thinking it would be the last time he gets to see them. My wife loved it there, except for the humidity. she didn't like it much. but as it turns out, the day after we returned dad went into the hospital, and it doesnt appear he will be coming back home. they are trying to make him comfortable. so between workinf 12 hours a day and spending time with him at the hospital. It has been really busy around here.
Title: Re: Convert r24 to wav
Post by: MacGyver on July 28, 2014, 09:59:09 AM
Really sorry to hear about your dad.  My parents live in our guest house so I understand some of your struggles. 

If you find yourself needing to bring a tech on part time to help, some of the guys here may know someone trustworthy in your area.
Title: Re: Convert r24 to wav
Post by: PieTelTec on July 30, 2014, 12:34:59 AM
Really sorry to hear about your dad.  My parents live in our guest house so I understand some of your struggles. 

If you find yourself needing to bring a tech on part time to help, some of the guys here may know someone trustworthy in your area.

Thank you, I appreciate the offer.

I actually already have a couple of guys working for me part time. Working is more or less my way of dealing with the pending loss of my dad and other stress. I don't stress, I work, got to keep busy.
Title: Re: Convert r24 to wav
Post by: MacGyver on July 30, 2014, 09:45:13 AM
I don't stress, I work, got to keep busy.

I understand.  I think a lot of us here are that way.
Title: Re: Convert r24 to wav
Post by: steinbep on May 20, 2015, 02:21:10 PM
Hi all-

Does anyone know how to convert multiple files other then a batch file?

Thanks,
P
Title: Re: Convert r24 to wav
Post by: MacGyver on May 20, 2015, 04:11:56 PM
Hi Stein, and welcome to the board!

I apologize for the edit, but part of the command string was outside what is normally allowed out in the open area.  The reason is that a non-tech employee could really damage a system trying to run things from a command line.

The bad news is that as you found that file does not play well with wildcards.  The good news is that with an IT background you can understand what I'm about to share and create a custom batch pretty easily.  Again we stay pretty generic in the public areas, but if you'll take the folder with all your files, go out to the CLI, run a directory listing, copy that to your text editor, save the file, then open it using some delimiters in Excel, you'll quickly see how easily you can turn that into a custom script that you can in turn put back into a text editor and create your batch.

Makes sense?  :066:

If not, post back and I'll get with you privately.
Title: Re: Convert r24 to wav
Post by: denise-cdi on August 27, 2015, 01:38:45 PM
Hi.

Would it be possible to get the conversion tool and any associated documentation?  We are currently using a much older Inter-tel system and are (finally) upgrading to a new Avaya system.  I'd prefer to reuse our existing recordings if at all possible rather than have everything voiced again.  I've exported the recordings and they have a .r32 extension.  I do see by an older post in this thread that someone was able to use the conversion tool on this file format.  I don't mind if it's GUI or CLI, and I can do them individually or batched - I'm flexible, I'll just be happy that I can salvage the recordings!

When we migrate to the system I will export the mailbox information from our system, so this conversion tool will help me convert those .r24 files as well.

Thanks in advance :)
Denise
Title: Re: Convert r24 to wav
Post by: MacGyver on August 27, 2015, 10:21:27 PM
Hi Denise:

I'm sorry but the software is a professional grade tool and there are copyright concerns.  Additionaly it runs from the CLI and there is no documentation.  In fact where multiple files are involved our techs have to write a custom script to handle the process as the software doesn't support the use of wildcards.  If you would like to contract the job to a tech I can try to put you in touch with someone. 
Title: Re: Convert r24 to wav
Post by: denise-cdi on August 28, 2015, 08:58:49 AM
Hi MacGyver,

Thank you for responding.  I'm sorry but I'm not sure I understand.  The original post was by someone looking to do something similar - convert .r24 files from an Inter-Tel system.  And another person was looking to convert .r32 files and was successful with this tool that you have responded & provided people with.  I posted because I have the same issue, and a google search led me to this forum and based on previous posts it looks like you had a solution.  I'm not sure I am understanding the copyright concerns or how my request is any different than the others?  Please help me understand what I am missing.  Feel free to PM me.

Thank you,
Denise
Title: Re: Convert r24 to wav
Post by: MacGyver on August 28, 2015, 01:53:25 PM
I'm sorry Denise.  One of the other Administrators just brought to my attention that we probably need to clean this thread. 

It is a tech level procedure, but in the past depending on the experience level of the person asking we did walk some I.T. techs through it.  Since then, however, an issue was brought up and we can no longer share the files.  Unfortunately with Inter-Tel now being effectively gone there seems to be no way for the techs to even purchase it anymore.