My Phone Techs

Computers & Internet => Computers, Software & Accessories => Topic started by: genesis on August 30, 2010, 07:33:53 PM

Title: Customer support software
Post by: genesis on August 30, 2010, 07:33:53 PM
Just curious what everyone uses at their offices.
We are about to implement a new ticket system OsTicket on our server locally.  Seems very powerful and was somewhat easy to customize for our company (all PHP).
Best of all its free!
Brian
Title: Re: Customer support software
Post by: LaneComm on August 30, 2010, 08:17:52 PM
We use a combination of Commit CRM and Labtechsoft.
Title: Re: Customer support software
Post by: genesis on September 10, 2010, 07:25:09 AM
Commit looks pretty good, how is the integration into quickbooks if you use it?
Title: Re: Customer support software
Post by: LaneComm on September 10, 2010, 10:54:04 AM
We have used Commit CRM with QB Professional and now Enterprise along with all the other bells and whistles they offer -  it works very well and we have never had a hiccup in about 2 years. I think its a great value and their support is very responsive.