TECHNICIANS:
If you're familiar with other telecom systems but new to Mitel equipment, feel free to request access to the Technicians & Installers Forum. Post your questions there and let us know the level of your experience so the professionals in that forum can know how to best help you with your Mitel system.
END-USERS:
If you're thinking about taking responsibility for your own Mitel system, PLEASE PROCEED WITH CAUTION! In the vast majority of situations, your best decision would be to enlist the services of an experienced technician, either to perform the work for you or to give you some training on the features you need to administer. Be aware that the system you'd be working on is extremely complex and, at the same time, extremely critical to the daily operation of your business. The unintended costs of the "on-the-job" learning curve could far exceed anything you would pay a competent technician.
That being said, the issue of Mitel passwords is a simple one. The Installation & Maintenance manuals for any of these systems will provide all the information you need. Without these documents in hand and familiar to you, you really shouldn't even consider attempting to program any of these switches and anyone who offers to help you do so is not doing you a favor. If reading the I&M manuals doesn't dissuade you, please take it slowly and backup and document obsessively as you go along. If you find yourself in over you head, don't be too proud to come back to this forum and ask for help in finding an experienced Mitel technician who can assist you.
NOTICE:
The Terms of Service and General Rules of this board strictly forbid the posting of passwords and other proprietary information in the open forums. For everyone's sake, please abide by that rule.
