Topic: Entering multiple digits causes hangup - SV9100

[Yoda]

SV9100 customer. Ver 10.60.53 CP10.

When they activate a credit card for a new employee, the enter the card number from an IP phone. Then they enter the last 4 of the social. Then enter the pound key. This causes the call to hang up. Very frustrating.

Same results from a digital phone. They never have been able to make this work.

Is there a setting to make the 9100 ignore the # key so it won't hang up?

Thanks.
Jim

[Keighlar]

Just some brain-storming...

1.  Do you have 47-13, Dialing Options, enabled?  If so, what CRMB is 47-14 set to?  Check the # setting in that Dial Action Table.

2.  Are you using toll restrictions with a PRI or SIP trunks?  What is the max digits set to in 44-05-19 for the coinciding CoS?  What's in the 21-06-06 Permit table?

[Yoda]

47-13 has the # set at default to go to Logon.
All RMB's are set so # is Logon, or nothing.

We are using POTS trunks. No routing, F Route, etc.

We do use some toll restrictions for international calls. The COS for these extensions have 911, 1800, etc in the permit table and 900m 976, etc in the restrict table. There is no # entry anywhere that I can see.

21-06-03 Max number digits table assignment is 30.
If they dial 1 + 10 digit phone number + 16 digit card number + 4 of last social number + # = 31. Should have hung up before they got to the #. And if there were some "press 1 for english" or "press 2 to activate a card", then hang up should happen even sooner. I can increase the max digits allowed and try it out, though.

Thanks for the ideas Stacy.
Jim

[Keighlar]

I hope it helps.  Try putting # in the allow table.  I had to do that for one 2100 POTS installation that wanted to use carrier codes on the outside line. 

[Yoda]

Well, I thought I was on to something with Stacy's suggestions, but I tried it out today when I was on-site. Now I don't think it is the #, but maybe the number of digits allowed in 21-06-03.

I can place a phone call, and then punch in a bunch of random numbers, (none of them was a #). When I hit 31 numbers (without counting the 9 to dial out), I get a reorder and disconnected. Not sure if this is coming from the telco or the 9100. I tried to increase the number of digits from 30, but the system says it must be a number between 4 and 30.

Jim

[Keighlar]

Well that is weird.  The SL2100 lets you set any number you desire, but the 9100 stymies you.     It really sounds like that's where the issue is.  Have you contacted NTAC? 

[Yoda]

Called support today and now have the answer. It was my own doing. Indeed, the number of digits was the problem. As soon as the 31st digit was dialed: hang up.

This customer has some toll restriction stuff in place. All sets are in TR class 3, and 21-05-04 for that class says to use max digits table 1, which is 30 digits max allowed.

I needed to put the extension in question into TR class 2 (the default) and tell 21-05-04 that class 2 should use no table (no max digits to count, which was the default).

Works great now! Thanks for your suggestions Stacy.

Jim

[Keighlar]

Awesome!