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Author Topic: SL2100 PC Pro connection error  (Read 1291 times)

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Offline Yoda

  • Pro Shop Member
  • Location: Northeast Iowa
  • Posts: 57
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SL2100 PC Pro connection error
« on: April 14, 2021, 11:01:03 AM »
New 2100 system out of the box. Trying to connect with PC Pro and I get "Cannot connect because it does not support encryption."
I can connect fine with Web Pro. Tried changing addresses, etc. with no luck.

Any ideas? Thank you.
Jim

Offline MacGyver

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  • Location: Dallas, Texas
  • Posts: 4715
Re: SL2100 PC Pro connection error
« Reply #1 on: April 14, 2021, 02:06:25 PM »
Hey Jim,

Stacey battled some odd issues like that.  She's out, but offered the following:

"I did have some issues with the 2100. The two things that I did to fix what I was seeing was, number one, turning off the Wi-Fi on my laptop and connecting directly to the LAN port of the system. Number two is to make sure that he has the most updated version of PC Pro. If you’re trying to connect to a system that has a higher software level than PC pro can handle, it is not frontwards compatible."

-I'm only here because my flux capacitor is broken.

Offline Yoda

  • Pro Shop Member
  • Location: Northeast Iowa
  • Posts: 57
    • Tel-Comm Services
Re: SL2100 PC Pro connection error
« Reply #2 on: April 14, 2021, 02:22:48 PM »
While you were kindly answering my question, I discovered the out of date PC Pro thing! I had updated the new box with current firmware first thing, but neglected to do my PC Pro. It's the little things that get you!

Thank you for the  support Trace.

Jim

Offline MacGyver

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  • Location: Dallas, Texas
  • Posts: 4715
Re: SL2100 PC Pro connection error
« Reply #3 on: April 14, 2021, 04:29:34 PM »
Glad to help, Jim. 
-I'm only here because my flux capacitor is broken.