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Author Topic: Call Pilot "Company Greeting" problem  (Read 91 times)

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Online MooreTel

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  • Location: Lennoxville, Qc., Canada
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Call Pilot "Company Greeting" problem
« on: May 21, 2020, 05:31:32 AM »
Client called today with a new problem for me. Apparently all of a sudden the company greeting is playing greeting #5 instead of #1 (Business Open) or #2 (Business Closed). She had checked via the GUI from home before calling me. I went to client as the boss was there. Verified programming on CP100 & time on CICS, rebooted CP100, then changed the power supply just in case. Still no change. As a last resort I deleted greeting #5 but still no change. For the time being I deleted, then re-recorded #5 with the same greeting as #1. That is now playing 24/7.

Any thoughts?
Wilson's Law of Commercial Marketing Strategy - As soon as you find a product that you really like, they will stop making it.

Online telemarv

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  • Location: Ottawa ON Canada
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Re: Call Pilot "Company Greeting" problem
« Reply #1 on: May 21, 2020, 07:31:14 AM »
Only thing I can think of is to confirm the lines are pointing to the correct table.
Marv CCNA


If people had more manners... we'd need fewer laws.

Online MooreTel

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  • Location: Lennoxville, Qc., Canada
  • Posts: 591
Re: Call Pilot "Company Greeting" problem
« Reply #2 on: May 21, 2020, 02:34:44 PM »
They are...Only using Table 1.  To be sure I checked Table 2.
Wilson's Law of Commercial Marketing Strategy - As soon as you find a product that you really like, they will stop making it.

Online telemarv

  • Moderator
  • Location: Ottawa ON Canada
  • Posts: 1392
Re: Call Pilot "Company Greeting" problem
« Reply #3 on: May 21, 2020, 03:48:38 PM »
Might be a corruption. Backup and reinstall. hopefully the corruption does get backed up.. Otherwise full init and reinstall.
Also software should be upgraded to latest (3.1) if it's not. This is a good time to upgrade it.
Marv CCNA


If people had more manners... we'd need fewer laws.