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Author Topic: strange call pilot issue  (Read 61 times)

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Online Skip555

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  • Location: Sarasota Fl
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strange call pilot issue
« on: October 09, 2019, 12:22:32 PM »
New customer for me ,  customer reports sometimes call is answered directly by  EXT 222 , no other ringing .   I couldn't find anything in programming that would affect this  ,all lines where set to 4 rings and most calls are ringing and routing  as programmed
I defaulted  the Call pilot and rebuilt  everything . Customer just called and said same thing is happening , only difference is its now my voice saying " you have reached EXT 222 Accounting "  . I changed the operator extension from 200 to 206 and he says that is working ,

Customer says this has been going on, off and on since the system was installed . I think its interesting that its going to 222 again

I cant see anything in the MICS affecting it .

I think my next step is to look for a re-furbed call pilot
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Skip

...Serving SW and West Central Fl since '84

Online Skip555

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  • Location: Sarasota Fl
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Re: strange call pilot issue
« Reply #1 on: October 09, 2019, 12:53:46 PM »
thinking about this I don't think I looked at ext 222 line appearance in the MICS . Ill swing by tomorrow and check that out
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Skip

...Serving SW and West Central Fl since '84

Offline MooreTel

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  • Location: Lennoxville, Qc., Canada
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Re: strange call pilot issue
« Reply #2 on: October 10, 2019, 06:57:32 AM »
Check the MICS for ext 222 Call Forward No Ans / Busy.  Maybe it's set to 1 ring or similar.
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Online telemarv

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Re: strange call pilot issue
« Reply #3 on: October 10, 2019, 08:19:09 AM »
Also look at DRT programming. Might need to turn it off.

In the Norstar/BCM if no sets are programmed to ring (only using the CP AA)  DRT kicks in immediately.
Marv CCNA


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Online telemarv

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  • Location: Ottawa ON Canada
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Re: strange call pilot issue
« Reply #4 on: October 10, 2019, 08:26:58 AM »
Just to add to what I wrote.

If DRT is in effect and the Prime set has Fwd Busy set to VM, the call will go to the Prime set VM immediately.
Marv CCNA


If people had more manners... we'd need fewer laws.