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Author Topic: Sl 2100 / T1 dropping calls  (Read 246 times)

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Online Skip555

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  • Location: Sarasota Fl
  • Posts: 1051
Re: Sl 2100 / T1 dropping calls
« Reply #15 on: April 02, 2019, 08:41:33 AM »
I spent most of the afternoon yesterday calling around looking for someone with a T-Berd or who could test the circuit . Everyone I talked to just test like I do .   I requested a vendor meet , centurylink sent someone out  friday (never let me know ) apparently he changed a card in the smart jack  I  don't think he did any testing .

when I talked to my competitors  they all agree its centurylink and "good luck getting anywhere "

I had a long talk with Terry Simon the Nec sales rep he tells me the T1 card is rock solid and the only failure he has seen is lighting related

customer is talking Warranty replacement , NEC isnt going to replace it if its working .

I'm going to go ahead and put in a new T1 card to test .

they have a full t1 for 12 users (and low phone usage ), they downsized  and I'm thinking they could get by with a half t1 and save some money . Either way they need to change providers I doubt centurylink will ever get it straightened out

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Skip

...Serving SW and West Central Fl since '84

Online Keighlar

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  • Location: New York
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Re: Sl 2100 / T1 dropping calls
« Reply #16 on: April 02, 2019, 10:49:46 AM »
If you're going to scale them down and CenturyLink won't play ball, you might want to consider SIP trunks.  If you have a carrier services provider in the area that has its SIP trunks NEC certified, it makes it a snap.  We have Spectrum in this part of the country, and while they are A PAIN to schedule, once the service is in, it's normally solid.  Spectrum brings their SIP trunks in on a standalone circuit which helps tremendously with reliability.
"And once the storm is over, you won't remember how you made it through, how you managed to survive. You won't even be sure whether the storm is really over. But one thing is certain. When you come out of the storm, you won't be the same person who walked in. That's what this storm's all about."―Haruki Murakam

Online Skip555

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  • Location: Sarasota Fl
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Re: Sl 2100 / T1 dropping calls
« Reply #17 on: April 09, 2019, 01:09:43 PM »
I got this from the customer Friday
"This is to confirm that an update has been recorded on CenturyLink ticket 16077423.

Called customer, spoke with Jennifer,

Informed her that we referred this issue to the local carrier to have them pull HDSL stats.  They pulled those stats yesterday and reported that they only saw errors on their VIEW 11 which indicates errors from the customer's equipment.  The customer stated that their vendor has been out but didn't see a problem with the equipment.  Informed her that if needed we can set up a vendor meet where the local carrier can meet with their vendor and show them what they are seeing.  We have also ran extensive tests to the smartjack with no errors on the network.  We will hold this ticket until we hear back from the customer.

Curtis D.
Technician
Enterprise Repair
CenturyLink
1-877-453-8353"

I talked to Curtis yesterday , they sent frontier out since they are handling the circuit , Curtis says Frontier sees errors coming from our equipment . I have vendor meet set for Thursday he said they can give me a copy of the error log on their end and show me their tests

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Skip

...Serving SW and West Central Fl since '84

Online Keighlar

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  • Location: New York
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Re: Sl 2100 / T1 dropping calls
« Reply #18 on: April 09, 2019, 06:09:30 PM »
Send the reports to NEC and have them do an advanced replacement on the PRI card.  I've yet to see them fight or deny a warranty replacement request.
"And once the storm is over, you won't remember how you made it through, how you managed to survive. You won't even be sure whether the storm is really over. But one thing is certain. When you come out of the storm, you won't be the same person who walked in. That's what this storm's all about."―Haruki Murakam

Online Skip555

  • Moderator
  • Location: Sarasota Fl
  • Posts: 1051
Re: Sl 2100 / T1 dropping calls
« Reply #19 on: April 10, 2019, 07:16:22 AM »
NECTAC closed out the report when I reopened it the new tech wants me to do the DIM report first tech told me how to do it but said it wouldn't tell us anything . I'm headed down today to start running it . I have vendor meet tomorrow so I can get the LECS report and DIM and forward them to NEC . They ought to do a replacement then .
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Skip

...Serving SW and West Central Fl since '84