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Author Topic: Remote Access Aplications? UPDATE!  (Read 213 times)

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Offline TexasTechnician

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Remote Access Aplications? UPDATE!
« on: September 12, 2018, 10:26:57 PM »
Which remote access applications are you guy's using these days? I'm looking for an application for my clients and as always Free is better.

I have used "Join.me" in the past but it is no longer free. I've looked into Microsoft Remote Assistance but it looks a little cumbersome for the client to create an invitation since none of them are using IPv6 and most do not use Outlook.
Edit: Actually Join.me is still free but you can only share the screen as far as I know. In the past you could share mouse and keyboard control. That's what I need now.

Online hitechcomm

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Re: Remote Access Aplications?
« Reply #1 on: September 12, 2018, 10:41:50 PM »
I use join.me.   You have control of mouse and keyboard.

Offline NTlayoff

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Re: Remote Access Aplications?
« Reply #2 on: September 13, 2018, 08:00:00 AM »
Years ago I used to use LogMeIn.
Back then, I used it to access my office computer when out on the road and I needed some info or needed a file.
Nobody had to be at my office computer.  It was all for a minimal cost.
But then they increased the cost and I had to drop it.  Then they added JoinMe.
But I think JoinMe someone has to be at the remote computer to let you in.
Works great for most of the time there is someone there that you want to help.

I am still looking for the unattended remote access program that does not cost so much.
I really don't need that access very much any more but there has been a time or two it sure would have helped.

I thought JoinMe was NOT free.
If it is still free I may have to look at it again.
It is a great program.
But I am sure the Unattended and file transfer part will cost a lot to use.
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Online MacGyver

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Re: Remote Access Aplications?
« Reply #3 on: September 13, 2018, 09:20:12 AM »
We use VNC for the most part across our own dedicated VPN tunnels.  If I need something outside that we normally use TeamViewer.

-I'm only here because my flux capacitor is broken.

Online Yoda

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Re: Remote Access Aplications?
« Reply #4 on: September 13, 2018, 12:37:38 PM »
+1 for Teamviewer.  They have a free version if it's for your own use. Easy to try it out. I've used it from both ends, local and remote, and it's easy to use.

Offline telemarv

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Re: Remote Access Aplications?
« Reply #5 on: September 13, 2018, 03:05:42 PM »
We use Teamviewer.
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Offline TexasTechnician

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Re: Remote Access Aplications?
« Reply #6 on: September 13, 2018, 08:34:10 PM »
Thanks guys. I don't need to remote in often but it would be nice to have an application when I need to.

I'm not sure when join.me changed but it was very recent. Stacey dialed in and helped me one week and had full control and a week or so later she dialed in and had no control. I looked on their website and the free version no longer allows full control.


I've used LogMeIn before and it was very good. I really liked the session recording feature but as mentioned above it is very expensive. We had 5 licenses at the hospital and it was over $15K per year. (It' was a great application but not that great!)


I have thought about creating a virtual machine in their Synology NAS and using Tight VNC but I doubt the client will want to pay for a Microsoft License just for this and not all clients have a NAS anyway.


Edit. I've been tinkering with Microsoft Remote Assistance and it's not really all that bad. I think I've figured out a way to set it up so that the users don't have to do anything other than allow me to connect to their computer and grant me full control. After some in depth research it looks like a person can create scripts or batch files that will allow access without user input what-so-ever. I'm not 100% that it will work like that but I'll keep tinkering with it.

Offline TexasTechnician

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Re: Remote Access Aplications? UPDATE!
« Reply #7 on: October 19, 2018, 07:42:08 PM »
Well I finally found one! It is called "Cloudberry Remote Assistant" and it's FREE. You can set it up for unattended log in and you can transfer files back and forth. The unattended log in is encrypted, mandatory, but it works like a charm. There is a noticeable latency but nothing you wouldn't expect from a remote control application.


Unfortunatly it is for Windows ONLY. For now, but it appears as though they are planning on releasing an iOS application along with others.


Here is the link: https://www.cloudberrylab.com/remote-assistant.aspx

Online MacGyver

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Re: Remote Access Aplications? UPDATE!
« Reply #8 on: October 19, 2018, 09:22:40 PM »
How is it different/better than Teamviewer?  Can you set it for LAN access only, or do you know?
-I'm only here because my flux capacitor is broken.

Offline TexasTechnician

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Re: Remote Access Aplications? UPDATE!
« Reply #9 on: October 20, 2018, 10:36:06 PM »
How is it different/better than Teamviewer?  Can you set it for LAN access only, or do you know?


First of all it's FREE for personal AND business use. Teamviewer charges for business use according to their website. I've never tried to set if for LAN access only but I would guess if you really wanted to do that you can always deny the port in your firewall. But then again if I just wanted LAN access only I would simply use RDP.  :003:

Online MacGyver

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Re: Remote Access Aplications? UPDATE!
« Reply #10 on: October 21, 2018, 11:31:56 AM »
Thanks, Bobby. 

We normally use VNC across the VPN tunnels, but when the remote computer has triple monitors we often use Teamviewer as it manages the load better.
-I'm only here because my flux capacitor is broken.

Offline TexasTechnician

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Re: Remote Access Aplications? UPDATE!
« Reply #11 on: October 21, 2018, 10:15:08 PM »
No problem. According to Cloudberry's website they are going to address the multiple monitor issue in the near future.

Online MacGyver

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Re: Remote Access Aplications? UPDATE!
« Reply #12 on: October 21, 2018, 10:16:27 PM »
No problem. According to Cloudberry's website they are going to address the multiple monitor issue in the near future.

That's great to know.  I didn't know any of these places were even acknowledging it.
-I'm only here because my flux capacitor is broken.

Offline TexasTechnician

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Re: Remote Access Aplications? UPDATE!
« Reply #13 on: October 21, 2018, 10:18:40 PM »
My question is: How long is it going to remain free. We all know how it goes.....

Online MacGyver

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Re: Remote Access Aplications? UPDATE!
« Reply #14 on: October 22, 2018, 08:09:18 PM »
That's why we still use VNC across the VPNs, but yes, you're right.
-I'm only here because my flux capacitor is broken.