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Author Topic: Partner 5x9  (Read 205 times)

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Online MrGemini

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Partner 5x9
« on: July 26, 2018, 06:59:57 PM »
Client claims that the system keep reverting back to midnight but no other programming is lost.
He has a day/night schedule set up so when he opens the AA is in night mode. He sets the time and all is good until the next day! He claims this has been going on for 3 days now.
I'm going to look at it tomorrow but I never heard of just the time changing without loosing any other programming.
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Wayne

Online ttech

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Re: Partner 5x9
« Reply #1 on: July 26, 2018, 08:41:05 PM »
Could be the caller ID time sync.   #128 to turn it off then #728 to reboot th system.

Online hbiss

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Re: Partner 5x9
« Reply #2 on: July 26, 2018, 10:10:57 PM »
Probably the Partner R7, the first major change when Avaya took over from Lucent. They took the 3x8 R6 and made a 5x9 and of course anything they touched turned to crap. The R7 had all kinds of bugs, so much so that I never sold one, sold the R6 until they came out with the R8.

Did your customer just recently put the AA on auto day/night schedule or has it been that way working properly and within the last 3 days started doing this? What messaging system?

-Hal
I gotta get out of this business...


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Online MrGemini

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Re: Partner 5x9
« Reply #3 on: July 26, 2018, 10:16:32 PM »
It's been that way for over a year.
Hal, I believe it's an R9, whatever the latest is.
It always reverts to midnight, I'm told that after the set the time in the morning it will do it after 2 or 3 hours.
I had considered the CID sync but why now just all of a sudden?

Online telemarv

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Re: Partner 5x9
« Reply #4 on: July 27, 2018, 06:50:06 AM »
I had considered the CID sync but why now just all of a sudden?

Because it's probably a CO problem, they're sending the wrong caller ID.
Marv CCNA


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Online MrGemini

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Re: Partner 5x9
« Reply #5 on: July 27, 2018, 02:31:25 PM »
I went out there and:
it was the CID sync!
 resetting the EMTA had no effect but disabling 128 did.
Comcast must have changed servers or something as it wasn't random it was whenever a call came in.
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Online hbiss

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Re: Partner 5x9
« Reply #6 on: July 27, 2018, 06:24:01 PM »
R8 was the latest and last. Glad you got it resolved. I'm still going to blame Avaya for a buggy feature that most people can't use. I know CID sync can mess up the time but I never saw it reset the system to midnight, but you have the proof. Most systems keep time pretty well on their own. What would you need CID sync for? I've never used it on any system the I installed.

-Hal
I gotta get out of this business...


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Online MrGemini

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Re: Partner 5x9
« Reply #7 on: July 27, 2018, 06:38:39 PM »
I think Comcast must have something screwed up in their local CO server.
 Whatever happened it happened last Tues morning.
Whenever a call comes in, the ANAI is correct but the time shows midnight.
It's kind of a useless feature anyway, the system only looses a minute or so in about a month.
---------------------------------------
Wayne

Online hbiss

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Re: Partner 5x9
« Reply #8 on: July 28, 2018, 09:23:19 AM »
Quote
.. the system only looses a minute or so in about a month.

Actually that's unusual. I've had one or two like that but mostly they are right on.

-Hal
I gotta get out of this business...


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