Welcome, Guest. Please login or register.

Author Topic: elastix  (Read 240 times)

0 Members and 1 Guest are viewing this topic.

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 993
    • www.burkhartinc.com
elastix
« on: September 02, 2017, 06:25:31 AM »
So... we have come across this in the field before and it's really a DIY VoIP PBX and not super end user friendly. We have a prospective client with this installed, and we think it will be more logical to put them on a fully supported, known working, system like Star2Star, NEC, etc.

I'd love to hear any input that the community has, here, since I respect your opinions. It just seems that this is too obscure/roll your own, etc. for a business of their size to deal with on adds/moves/changes. We've also had some not so stellar experiences with it in the past when it comes to stability and odd issues, but are open to the idea of tips!

https://www.elastix.org/

https://en.wikipedia.org/wiki/Elastix
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com

Offline phoneman

  • Technician
  • Location: Upstate NY
  • Posts: 85
Re: elastix
« Reply #1 on: October 02, 2017, 08:02:52 PM »
Before you do anything, look at Nimbus, by CQ Simple.
You can keep the existing phones and support is great!
Made in USA, unlimited warranty, no license fee

Offline hitechcomm

  • Moderator
  • Location: New York, NJ and Conn
  • Posts: 950
    • HIZER Communicatins
Re: elastix
« Reply #2 on: October 03, 2017, 04:26:54 PM »
Tony, I agree, get them off that system.

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 993
    • www.burkhartinc.com
Re: elastix
« Reply #3 on: October 25, 2017, 01:05:56 AM »
phoneman - thanks, I've reached out to see what options they have! Looks much better than this current system.

 hitechcomm - agree, and they just bought it a few months ago, so it's gonna be hard to do. we've struck up a maintenance agreement for now, so they can have local responsive support. we just changed the IVR and a greeting today, and have been troubleshooting some other issues. lots of RF interference and seems to be a known issue with these phone sets... sounds like it is junk and inferior components. we'll keep this patched and band-aided as much as possible for the time being, then after the beginning of the year approach them again about a new system. they are so new in the purchase and SIP contract with spectrum that it's hard to push for all new. kind of a tough spot for them, but we're here to help!
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com