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Author Topic: Compact ICS / Call pilot not releasing call on hang up  (Read 320 times)

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Online Skip555

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  • Location: Sarasota Fl
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Compact ICS / Call pilot not releasing call on hang up
« on: January 26, 2017, 09:34:25 AM »
Small restaurant with compact ICS /call pilot 100 .  They complained of phantom calls , I found that if I called and hung up during
the incoming greeting the system held the call and transferred it to the  hostess phone .  I'm assuming its a lack of disconnect signal from the telco and I'm working on that end

is there anything on the call pilot or ICS end that I should look at ?
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Skip

...Serving SW and West Central Fl since '84

Online MooreTel

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  • Location: Lennoxville, Qc., Canada
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Re: Compact ICS / Call pilot not releasing call on hang up
« Reply #1 on: January 26, 2017, 03:10:32 PM »
Check the line programming to make sure they're programmed for Disconnect Supervision...
Wilson's Law of Commercial Marketing Strategy - As soon as you find a product that you really like, they will stop making it.

Online Skip555

  • Moderator
  • Location: Sarasota Fl
  • Posts: 987
Re: Compact ICS / Call pilot not releasing call on hang up
« Reply #2 on: January 26, 2017, 08:39:08 PM »
thanks , Dave I'll take a look at that .
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Skip

...Serving SW and West Central Fl since '84