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Author Topic: Option 51/81 - Call Pilot 201i  (Read 2266 times)

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Offline NTlayoff

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  • Location: Columbus, Ohio
  • Posts: 509
    • CMH Telecom, Ltd.
Option 51/81 - Call Pilot 201i
« on: December 31, 2016, 09:02:08 AM »
Anyone familiar with the Call Pilot APP Builder ?
Had a CP disk drive crap out.
Cust has no backup - so starting over.

Building the Auto Attendant - I was working with support.
The normal Press 1 for this,  Press 2 for that, Press 3 for something else.
Support said that since there are extension numbers that begin with 1xxx, 2xxx and 8xxx then we can't use press 1,2 or 8.
Have to start with Press 3, 4, 5, 6, 7.
That does not sound right.  I do not remember having to NOT use a digit just because an extension start with that number.
He said for "dial the extension at any time"  those are dial thru's and 1,2,8 have to be dial-thru's.
I finally convinced him to use, "If you know the ext # dial 9 plus ext#"   At least now we can use 1,2,3,4,5,6,7,8  for options.

Is there a way to use all digits for options AND dial your extension at any time without having to dial 9 first?
I did test it and if I try to dial an ext like 2345 it goes to the ext for option 2.
In other words it does the 2 and ignores the 345.

The Norstar Flash and Call Pilot work just fine.
I do not know the 201i that much.
Support says he has done programming for xx years, and this is how it has to be programmed.
I cannot believe that if a site has ext starting with 2,3, or 4 now eliminates those digits as options for AA.

Appreciate any info for the APP builder to do this.
Thanks
If CON is the opposite of PRO
then what is the opposite of Progress?

Offline Keighlar

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  • Location: New Hampshire
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Re: Option 51/81 - Call Pilot 201i
« Reply #1 on: December 31, 2016, 12:39:12 PM »
I don't know that voicemail, but I work with quite a few systems that have the same limitation.  The NEC SL1100, which is the newest selection du jour, does not allow it.  I have a work-around that's cumbersome, but effective for the NEC.  Hopefully, someone familiar with the 201i has some trickery up their sleeve.

Good luck.
“You know you’re in love when you can’t fall asleep because reality is finally better than your dreams.”
Dr Seuss

Offline silversam

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  • Location: NYC
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Re: Option 51/81 - Call Pilot 201i
« Reply #2 on: December 31, 2016, 02:45:59 PM »
This has been a common issue with PBXs since before voicemail. I used to run into it programming hotel room extensions that had to match the room numbers. The problem exists in COs (how do I dial 011 for International access when 0 gets you to the operator).

In COs you "resolve" the issue by building a pause into the dialing stream - 0, if not followed immediately by a 1 gets you to the Operator.

In my limited experience this type of programming is beyond most PBXs.

Sam

Offline telemarv

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  • Location: Ottawa ON Canada
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Re: Option 51/81 - Call Pilot 201i
« Reply #3 on: January 02, 2017, 07:36:08 PM »
Jim what Sam said. In all CPs there is a wait for next digit timer. You can use 1 or any digit in the App builder.
Marv CCNA


If people had more manners... we'd need fewer laws.

Offline bmreen

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  • Location: Jacksonville,FL
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    • University of North Florida
Re: Option 51/81 - Call Pilot 201i
« Reply #4 on: January 05, 2017, 05:01:26 PM »
When i worked w app builder i always had to send the caller to a "dial by extension menu" off of the main menu. I don't know of any other way....
Bobby Mreen
Telecommunications Technician
www.unf.edu

Offline NTlayoff

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  • Location: Columbus, Ohio
  • Posts: 509
    • CMH Telecom, Ltd.
Re: Option 51/81 - Call Pilot 201i
« Reply #5 on: January 15, 2017, 08:21:04 PM »
Sorry for the delay in getting back on this.
It has been a crazy month so far.

Thank you all for the replies.
Sam & Marv - I will check into that delay - although I don't know all the info very well.
But so far - the answer I have seemed to have found is - that is the way they work.

I am glad that Norstar does not work that way.

If CON is the opposite of PRO
then what is the opposite of Progress?