New circuit installed between two sites has been bouncing in and out for about a week. Nothing fancy, just a plain old T1 pipe to a facility about a half-mile down the road. The trouble was initially reported on Wednesday.
Since when does a point to point circuit have a WAN IP address, and more importantly, why should the provider be asking the customer for this information?
Here's Verizon's latest response to the customer regarding the trouble report:
"Verizon
Status Notification
Verizon ticket status updated on September 26, 2015 17:18:18 GMT.
Ticket #: 2015092126209
Customer Ticket # or Description:
For Service ID: 3019659206
Hi Fred,
We could not find any records for circuit ID 36HCGA103650-MD. This information was provided by Ed Vaughn. Could you please provide me the WAN IP of the circuit instead?
Thank you,
Marvin - Verizon IP-Repair Center Ops Engineer
Customer Time until 2015-09-30 13:00:00 GMT.
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