Topic: VS-VML01 Card not responding to inputs

[azurefog]

I have recently come into the care and feeding of an Iwatsu Adix VS KSU with a VS-VML01 installed. This card worked fine for the last umpteen years, but now that I have to fix it it has decided to start behaving strangely. Here's what I have learned (today) and the troubleshooting I have hashed out from the manuals I snagged online.

When you press them MBOX key at the receptionist station (x201) you are prompted for your PIN (it calls x191)
     -If you input an incorrect PIN you are immediately told so
     -If you input the correct pin you never hear back from the system and you can't use any of the options for greeting change, etc.
          -During this time, the Make Busy and Port 1 LEDs are blinking in a 50/50 duty cycle which tells me the system thinks it is playing audio

If you call in from outside and the auto attendant picks up you get the greeting, and then the system just times out / hangs up

The system seem to be hanging the lines open for longer than the (i think i read in the manual) 7 seconds and periodically light number 1 (not used according to the manual) and all of the port lights will go steady for 3-5 seconds and then it looks like it performs the boot sequence.

Am I just up a creek on this card, or is there something I can do? I have powered off, reseated the card, powered back on and prayed to all the dark gods of tip and ring and it still doesn't like me. Any Ideas?

[Keighlar]

Unfortunately, it does sound like your VML is going wonky. They tend to do that after 5 - 8 years. Depending on the version, you may be able to attempt a repair, but it will require the VML programmer to do so. Do you have access to the VML programmer and the ability to direct connect to the card? If not, it's time to call on the installer. Those cards are no longer manufactured new, but if it needs to be replaced, Iwatsu does still refurbish them for a fee.