Topic: Eight years of being Verizon's whipping boy......

[EV607797]

Guys, this particular customer has had chronic problems with their circuits since 2007. Every time, I mean EVERY time, Verizon would report that the trouble was on the customer's end and we would end up chasing our tails.

We replaced hardware, wiring, you name it. Nothing ever brought satisfactory service. We were made out to be the bad guys.

With a maximum working distance of 655 feet on the customer's side of the interface while having nearly 2,900 feet of cable length on it, how it ever worked is beyond me. I got lucky on this last trouble report because the Verizon technician had been transplanted to this area from another part of Maryland where they do things a bit more 'honestly'. He was livid.

Needless to say, so was I.

This card shelf was thrown inside of a cross-connect box that is only about 2,000 cable feet from the CO.  Why they did this is something that will never make sense to me.  We've had this customer since 1988 and almost lost them because Verizon had them convinced that their issues were due to our ineptitude.

[CMDL_GUY]

To bad you didn't go here while this was going on;

https://www.scc.virginia.gov/puc/inq.aspx

I'm doing this with a Verizon customer at this time!

[MacGyver]

That's insane.  Based on everything I've heard you, and others from this board report about Verizon over the years I feel very fortunate that we have nothing in their service areas.  They have the Garland area of Dallas, and I also hear horror stories from people over there.  I'm glad to hear you prevailed. 

[EV607797]

But Garland, etc. were GTE territories, and we all know that independent telcos have never been known for consistency.  What is infuriating about this one is that they are in former Bell Atlantic Verizon territory.  You'd have thought that nothing like this could happen in a Bell operating company.  I guess I was wrong.

What really has me scratching my head is why they did it this way?  I mean, it's not as if there wasn't enough room on the wall at the customer's site to mount the card shelf.

[MacGyver]

Well you're right (as usual) about Garland.  Your knowledge of territories and telcos never ceases to amaze me Ed.  

What really has me scratching my head is why they did it this way?  I mean, it's not as if there wasn't enough room on the wall at the customer's site to mount the card shelf.

Lack of work ethic?  I find that usually the bottom line is laziness.  Another good question would be, why has no tech since then resolved the problem?  Incompetence maybe?

[CMDL_GUY]

You'd have thought that nothing like this could happen in a Bell operating company.  I guess I was wrong.


Agreed Ed, I worked for Bell for 20 years and thought the same as you!

[NFCphoneman]

What were you guys plugging your equipment into?

[EV607797]

They installed two RJ48C jacks at the site, Larry, fed directly by two pairs coming straight off of the building entrance terminal.  I never gave it much thought since the customer is so close to the central office.