Welcome, Guest. Please login or register.

Author Topic: Time warner cable - telephony modem and faxes  (Read 2217 times)

0 Members and 1 Guest are viewing this topic.

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 1007
    • www.teamburkhart.com
Time warner cable - telephony modem and faxes
« on: April 27, 2015, 05:02:49 PM »
We have a client experiencing tons of intermittent problems with TWC telephony modem and faxes. TWC support now states that their modem ONLY operates on 9600 baud (false) and that error correction must be turned on for the client fax operation.

BS.

It worked fine in AT&T POTS for years.

Mostly venting... but any suggestions?
Thanks,
Tony Burkhart
Team Burkhart
www.teamburkhart.com

Offline hitechcomm

  • Moderator
  • Location: New York, NJ and Conn
  • Posts: 1007
    • HIZER Communicatins
Re: Time warner cable - telephony modem and faxes
« Reply #1 on: April 27, 2015, 07:47:12 PM »
Had similiar problems, replaced modem and worked fine.

Offline ptcaezza

  • Technician
  • Location: Santa Paula, CA
  • Posts: 30
Re: Time warner cable - telephony modem and faxes
« Reply #2 on: April 27, 2015, 08:03:23 PM »
Replace the TWC Modem with an aftermarket one.

TWC Telephony modem and POTS are not the same. Just because it worked on a POTS's line doesn't mean it will work through that modem.

You might get it to to work sometimes at whatever baud rate you are setting it at, but if they say it only works at 9600 baud they could just mean it only works reliability at 9600 baud and nothing higher
Patrick T. Caezza
Caezza Technical Services
C-7 Lic# 992448

Offline ttech

  • Moderator
  • Location: Paoli, PA
  • Posts: 263
Re: Time warner cable - telephony modem and faxes
« Reply #3 on: April 27, 2015, 11:08:22 PM »
It is not out of the ordinary to slow down faxes over VoIP and disable ECM

http://www.voipmechanic.com/voip-fax-settings.htm

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 1007
    • www.teamburkhart.com
Re: Time warner cable - telephony modem and faxes
« Reply #4 on: April 29, 2015, 01:18:22 PM »
update - they replaced the modem yesterday at noon. all faxes working at 14.4 fine for the last 24 hours. hopefully it stays that way!
Thanks,
Tony Burkhart
Team Burkhart
www.teamburkhart.com