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Author Topic: IP Office 500 v2  (Read 3706 times)

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Offline tonyburkhart

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IP Office 500 v2
« on: April 23, 2015, 07:07:44 AM »
We have a client that we do mail hosting via Google Apps because their CRM has an API for it. Their phone vendor has an IP Office 500 v2 installed and said they need an IP address for an SMTP relay. Google Apps uses a FQDN not an IP.

Is there any way around having to use an IP for his VM to email system? Almost every system I know of uses FQDN for SMTP
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com

Offline Daytech

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Re: IP Office 500 v2
« Reply #1 on: April 23, 2015, 09:56:50 PM »
Tony, what release is their IP Office? The latest releases allow you to enter the FQDN. You can figure out Google SMTP address but the issue is that it changes periodically.

-Todd

Offline tonyburkhart

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Re: IP Office 500 v2
« Reply #2 on: April 23, 2015, 10:00:27 PM »
I'm not sure, all they gave me is 500 v2. Is there a more specific version or numerical sequence I should ask for?

I know we can technically get an IP for Google Apps, but since they are dynamic and change for many reasons, I don't want to have to continually update and cause a service call if not needed.

Thanks for the feedback so far!
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com

Offline mongo5150

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Re: IP Office 500 v2
« Reply #3 on: April 25, 2015, 07:39:28 PM »
If voicemail pro, it should support TLS (which is what Google uses).  If Embedded voicemail, i think it would have to be 9.0 to support TLS encryption.
ACSS - SMEC
APSS - IP Office

Offline tonyburkhart

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Re: IP Office 500 v2
« Reply #4 on: April 25, 2015, 07:57:57 PM »
Cool, I'll check with them. The TLS isn't the problem unfortunately, it's the FQDN vs IP
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com

Offline tonyburkhart

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Re: IP Office 500 v2
« Reply #5 on: April 30, 2015, 05:00:24 AM »
Per their phone guy: The version of IP office is IP Office 500 version 2 with release 7.0.36 software.
Thanks,
Tony Burkhart
Burkhart Inc.
www.burkhartinc.com

Offline mongo5150

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Re: IP Office 500 v2
« Reply #6 on: May 14, 2015, 01:12:59 PM »
They would need to upgrade, i think to release 9.
Or, they could get a mail relay on a server onsite, to relay the traffic, then they wouldnt need to upgrade
ACSS - SMEC
APSS - IP Office