Welcome, Guest. Please login or register.

Author Topic: Using VIP7 ACD Supervisor with separate voice and data networks  (Read 3589 times)

0 Members and 1 Guest are viewing this topic.

Offline Danno

  • New Member
  • Location: Kent, WA 98032
  • Posts: 3
Using VIP7 ACD Supervisor with separate voice and data networks
« on: January 26, 2015, 12:47:21 PM »
I have a customer with a CS200 with VoIP phones.  The voice and data networks are separated.  Is there any way to "bridge" the two networks together so that phones and applications can be "local" instead of "remote"?  VIP7 has to be configured as remote and, therefor, does not have IM.  Specifically has now caused an issue with VIP7 ACD Supervisor and not being able to communicate.  Does anybody know how to overcome this?  I can't imagine that our system is the only ESI VoIP system set up with separate voice and data networks.

Any insight into this would be appreciated.

Offline oobie

  • Technician
  • Location: Central PA
  • Posts: 170
Re: Using VIP7 ACD Supervisor with separate voice and data networks
« Reply #1 on: January 28, 2015, 09:11:27 AM »
If my memory serves me correct you could put the NSP connection on the DATA network and leave the IP phones on their separate connection with the IVC card/s on their separate network.  The software connects via the NSP so I don't think this would be an issue and the phones connect via IVC card.  Throwing this out there because I'm not sure if that would work.

The only other thing would be setting up VLANS so that both networks could talk.
Gary Frisco