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Author Topic: ta824 sometimes calls take 2 tries to get through  (Read 4991 times)

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Offline momk

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  • Posts: 26
ta824 sometimes calls take 2 tries to get through
« on: November 25, 2014, 08:50:31 AM »
customer is complaining that people are calling, its ringing once or twice and then it stops ringing. They then attempt a second time and it goes through. Any ideas?

Offline telemarv

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  • Location: Ottawa ON Canada
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Re: ta824 sometimes calls take 2 tries to get through
« Reply #1 on: November 25, 2014, 05:55:14 PM »
Is this the call coming in or is the routing from the auto-attendant.
Marv CCNA


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Offline momk

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Re: ta824 sometimes calls take 2 tries to get through
« Reply #2 on: November 26, 2014, 07:19:39 AM »
no its coming in. auto attendant is not configured. By the way I read that the voltage coming in from the phone company can have something to do this. If this is the case, can someone link me to a multimeter I can get to test?

Online MrGemini

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  • Location: Elmhurst, IL.
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Re: ta824 sometimes calls take 2 tries to get through
« Reply #3 on: November 26, 2014, 08:02:33 AM »
Hi MomK,
a little more Info. would be helpful.
Is there a TVA50 on the system?
Is this new install or something that just came up over night?
Is it on every CO line and every call?
Only calls from out of state or from a cell?
What type of CO lines?
Have you seen it happening? Watching the CO led will tell you if the call is
being answered 1st by the system some how or just dropping off from the Lec.
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