Welcome, Guest. Please login or register.

Author Topic: Live Record UC540 Questions  (Read 19783 times)

0 Members and 1 Guest are viewing this topic.

Online Keighlar

  • Moderator
  • Location: New York
  • Posts: 1436
    • Tech II Business Services
Live Record UC540 Questions
« on: October 29, 2014, 08:01:23 AM »
I've just set up Live Record for a UC540 customer for the first time, but with some issues.  I'm working with Cisco support, but having a very difficult time getting timely answers.  Do any of you know:

1.  The recorded message, a very small test message of about 20 seconds, took about an hour to deliver to the user's voicemail box. Is this normal?  It seems excessive.

2.  When looking up how to set up Live Record, I came across a 'How-To' article that stated the recorded message would forward to email if set up for the user.  The recorded message did not forward, and Cisco is telling me that it WILL NOT forward.  Is this true, and if so, have any of you come up with a work around?

Thank you!
“Would it save you a lot of time if I just gave up and went mad now?”
― Douglas Adams

Online Keighlar

  • Moderator
  • Location: New York
  • Posts: 1436
    • Tech II Business Services
Re: Live Record UC540 Questions
« Reply #1 on: October 30, 2014, 08:53:39 AM »
Just FYI - Cisco Support still insists this is impossible, but I figured out a way to do it through the CLI and it's working like a champ.  :054:
“Would it save you a lot of time if I just gave up and went mad now?”
― Douglas Adams