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Author Topic: Live Record UC540 Questions  (Read 19398 times)

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Online Keighlar

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Live Record UC540 Questions
« on: October 29, 2014, 08:01:23 AM »
I've just set up Live Record for a UC540 customer for the first time, but with some issues.  I'm working with Cisco support, but having a very difficult time getting timely answers.  Do any of you know:

1.  The recorded message, a very small test message of about 20 seconds, took about an hour to deliver to the user's voicemail box. Is this normal?  It seems excessive.

2.  When looking up how to set up Live Record, I came across a 'How-To' article that stated the recorded message would forward to email if set up for the user.  The recorded message did not forward, and Cisco is telling me that it WILL NOT forward.  Is this true, and if so, have any of you come up with a work around?

Thank you!
"And once the storm is over, you won't remember how you made it through, how you managed to survive. You won't even be sure whether the storm is really over. But one thing is certain. When you come out of the storm, you won't be the same person who walked in. That's what this storm's all about."―Haruki Murakam

Online Keighlar

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Re: Live Record UC540 Questions
« Reply #1 on: October 30, 2014, 08:53:39 AM »
Just FYI - Cisco Support still insists this is impossible, but I figured out a way to do it through the CLI and it's working like a champ.  :054:
"And once the storm is over, you won't remember how you made it through, how you managed to survive. You won't even be sure whether the storm is really over. But one thing is certain. When you come out of the storm, you won't be the same person who walked in. That's what this storm's all about."―Haruki Murakam