Welcome, Guest. Please login or register.

Author Topic: Could it be the cable?  (Read 7841 times)

0 Members and 1 Guest are viewing this topic.

Online silversam

  • Moderator
  • Location: NYC
  • Posts: 1078
Re: Could it be the cable?
« Reply #15 on: August 29, 2014, 08:07:50 AM »
Good catch, Ed.

Make sure you bill for all your visits and time.

Sam

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 1007
    • www.teamburkhart.com
Re: Could it be the cable?
« Reply #16 on: September 08, 2014, 08:18:20 AM »
Any updates? I'm in suspense :)
Thanks,
Tony Burkhart
Team Burkhart
www.teamburkhart.com

Online EV607797

  • Moderator
  • Location: Fayetteville, NC
  • Posts: 840
Re: Could it be the cable?
« Reply #17 on: September 08, 2014, 01:49:57 PM »
We took a 13" portable TV out there and connected directly to an open port on the Comcast tap.  Set up the TV to auto tune and it picked up every channel just fine.

Connected to a spare port on one of the splitters and same thing:  Every channel came through just fine.

Went upstairs and spot-checked the floor outlets for the fitness equipment.  After checking about ten of them with the same results, we realized that there was nothing wrong with our cabling.

Upon further investigation, we found that they have two brands/models of multimedia centers on the fitness equipment.  All were auto-tuned to the original cable channel lineup when they were installed.  The vendor of these systems claimed that they reconfigured them remotely and that roughly half of them didn't receive the additional channels afterward.  Of course, they didn't send anyone out to confirm this; just insisted that they did their part and now we needed to do ours.

In the end, there were about a dozen TVs that needed to be reconfigured manually.  That's all that it ever was from the beginning, but as always, the lowly cable installer is the one who caused the problem.  $450.00 worth of troubleshooting time later, the customer is happy with us and NOT happy with the fitness equipment provider.  Par for the course.

As always, thanks to everyone for the suggestions and commentary.
Ed Vaughn

(540) 623-7100 (V)  (910) 835-3600 (F)
EMVaughn3@Outlook.com

Offline tonyburkhart

  • Moderator
  • Location: Reynoldsburg Ohio USA
  • Posts: 1007
    • www.teamburkhart.com
Re: Could it be the cable?
« Reply #18 on: September 08, 2014, 02:05:44 PM »
Classic. Absolutely classic.

Cool deal, thanks for the update. We could almost "call the shot" on these ones :)
Thanks,
Tony Burkhart
Team Burkhart
www.teamburkhart.com