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Author Topic: Voicemail Ports  (Read 8113 times)

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Offline bluzman

  • Technician
  • Location: Hiawatha, KS.
  • Posts: 164
Voicemail Ports
« on: January 18, 2013, 08:39:52 AM »
Greetings All- Hey I've never had someone explain to me or had a problem with number of ports in voicemail. I've always figured more is better and always sold 4 port/8 port voicemails. To make a long story short, does anyone have a formula/guideline to how many voicemail ports are actually needed to service incoming calls? I've never encountered a problem in this area, but recently I was looking over a configurator and it included 2 port voicemails. :023: TIA!
Jeffrey N Lusk
Rainbow Communications
Hiawatha, KS.

Offline CMDL_GUY

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  • Location: Mt. Sidney Virginia
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    • www.lscg.net
Re: Voicemail Ports
« Reply #1 on: January 18, 2013, 09:07:15 AM »
I don't believe in any formula when it comes to voicemail ports.  I have used 2 port voicemail systems for small offices such as a doctors office with live answer. The only time the ports are in use would be when someone is leaving or retrieving a message only, and where the auto attendant in not in use. Whether or not you are using auto attendant is key to the number of ports. If people pick up transferred calls then the ports are in use a short period of time. If messages are being left and then retrieved the ports have much more usage. If you use voicemail the way I do usage is even greater. If you call me chances are you will have to leave a message, then my voicemail will call my cell phone and I will listen to the message. If you have a lot of people doing this usage becomes much higher. In call centers I use even more ports since you are holding people in queue waiting for an agent. So in my opinion it depends on how it will be used first and then size of the stations/trunks second.
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Offline bluzman

  • Technician
  • Location: Hiawatha, KS.
  • Posts: 164
Re: Voicemail Ports
« Reply #2 on: January 18, 2013, 10:19:29 AM »
I appreciate the response. This reaffirms what I think-I-know :022: Most of you have been doing this a long time and your experience ends up helping our trade as a whole. A "Thank You" to all participants!!
Jeffrey N Lusk
Rainbow Communications
Hiawatha, KS.