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Author Topic: ESI 50L  (Read 2192 times)

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Offline mdaniel

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  • Location: Paintsville Ky
  • Posts: 1472
    • Walker Communications, Inc.
ESI 50L
« on: August 15, 2013, 05:49:06 PM »
Is there a way to make incoming calls on CO lines ring forever and never be answered by anything in "Day Mode"?
But in "Night Mode" we will have calls go to the AA with a "We're not in now" message?

Thanks,
Authorized Avaya SMB Business Partner
www.walker-solutions.com

Offline mdaniel

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  • Location: Paintsville Ky
  • Posts: 1472
    • Walker Communications, Inc.
Re: ESI 50L
« Reply #1 on: August 15, 2013, 05:59:56 PM »
Never mind,....... I found it. :)
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www.walker-solutions.com

Offline Grider

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  • Location: St. Augustine, Florida
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    • Greenlight Communications
Re: ESI 50L
« Reply #2 on: August 16, 2013, 05:44:39 AM »
I will bet that the solution you found is similar to this.

In the Ring 9 position of CO line programming input Dept 280. Go to Dept 280 and add members being the same as the extensions you had ringing in Rings 1, 3 & 5 of CO line programming and select the CFWD of Dept 280 to be Dept 281. Go to Dept 281 programming and add the same extensions as members there but, define the CFWD of Dept 281 to be Dept 280.

The end result will be an incoming call will ring the defined extensions 9 times then continually ring the same extensions by auto transferring in a loop of the 2 departments being 280 & 281.

Yes, this is rather clumsy but there is a reason. A phone system is engineered with the intent of being answered, that is what they do. Programming it to not do it's job requires some trickery. :002:
ESI Certified Technician since 2003
www.greenlightconnection.com

Offline mdaniel

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  • Location: Paintsville Ky
  • Posts: 1472
    • Walker Communications, Inc.
Re: ESI 50L
« Reply #3 on: August 17, 2013, 07:29:45 PM »
Thanks John!

I had looped routing and deleted mail boxes, but your way works perfect as the customer still wanted to be able to use the "Record-A-Call" feature.

You the man John.
Authorized Avaya SMB Business Partner
www.walker-solutions.com